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Do you want to be part of shaping the future? From making connectivity more accessible to the latest IoT solutions, you have an opportunity to be where it begins.

Service Architect Network Performance

Job Description

Date: Jul 14, 2020


Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help craft a more sustainable world.

Join us!


Job Summary


This role is responsible for providing engineering Service functions to support the network performance & optimization area by analysing, crafting and developing commercially viable end-to-end solutions based on the customer specifications and business needs. The role will have responsibility to meet with the customer while also being responsible for the interface with the Ericsson Service Delivery Unit (SDU) to secure performance and lifecycle of the Service.


Responsibilities & Tasks Include:


Drive E2E customer solutions – discuss with customer regarding the technology strategy and key challenges.

In-depth understanding and knowledge of Network Performance and optimization, underpinning critical metric design, process and reporting using data analytics that supports it, including competence in Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.

The technical planning and design of a New Service, or change / update to an existing Service. Includes vital configuration design for the applications, infrastructure and Service Catalogue Management.

Technical management throughout its service lifecycle. Includes roadmap, change / release management, demand and capacity management, deployment and termination, along with the required testing and evaluation to give an excellent customer experience.

Support the Service Operations Governance both internally and externally for the Service Performance in the contract, this also includes Program & Demand Management.

Drive/Contribute to the Service design package in prep of introduction of new services.

Bi-Directional point of contact to the KAM and MSIP for CSI opportunities, business development opportunities.

Define & Setup Governance framework in line with the contract agreement.

Ops readiness for Early Life Support & turn it into contractual talk for CCN etc


Key Qualifications


Agile- Lead by example, work multi-functionally and dynamically across the business, with our customers, partners and suppliers in removing complexity.

Technical Expertise- Proven record working on Mulivendor(Huawei/Nokia/Samsung) performance is essential.

Value matters to our customers- Understanding their perspective and being able to empathize with their business situation and needs.

Seek to Innovate- Be curious by questioning ways of working that make things difficult and trial new ways of doing things quickly.

Use Data smarter to enable predictive analytics, build value and business outcomes by proactively managing our customers networks.

Automation- Strategic necessity, take ownership to deliver services that our customers actually value and will promote.


Why apply:


Are you looking to take the next step in your career with a company who can offer professional progression? Are you keen on a role that offers the option of flexible working?

If the answer is Yes to all the above, Ericsson offers all of this and more!

We can offer the opportunity to work in a fast paced, collaborative environment with like-minded professionals.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.





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