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Do you want to be part of shaping the future? From making connectivity more accessible to the latest IoT solutions, you have an opportunity to be where it begins.

Technical Problem Manager with Core

Job Description

Date: Jun 29, 2020

Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

 

So..who is Ericsson today and, how does it supports you and the community?

In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value

 

 

The impact of your role at Ericsson :

We are looking for an enthusiastic person, having very good communication and analytical skills , eager for self development in a demanding, dinamic and rewarding environment, as Problem Manager. He/She will be responsible for coordinating problem investigations having as purpose the delivery of Root Cause Analysis and problem resolution towards the customer within given target duration and ensuring the Problem Management process adherence and handling of problems according to Service Level Agreement (SLA).

 

You will also:

  • Be responsible for the complete Problem Management process adherence and handling of problems according to SLAs
  • Involve and lead support teams for Root Cause Analysis and problem resolution
  • To validate whether the corrective actions implemented are meeting the requirements.
  • Identify, prescribe and implement pro-active prevention methods in problem handling.
  • To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
  • To ensure correct working methodology governed by the work instruction outlined for problem management.
  • Initiate, support, encourage and improvement program in the operation activities based on current problem handling experience.
  • Be accountable for the delivery of Root Cause Analysis and problem resolution within given target duration
  • Ensure that necessary reports (e.g. RCA, reviewed Major Incident, etc.) are delivered towards the customer within an agreed deadline
  • Ensure quality of Known Error record and the Knowledge Database
  • Drive and facilitate identification of permanent solutions, to eliminate the causes, or problem workarounds, to minimize the impact of incidents that cannot be prevented
  • Monitor progress on the resolution of Known Errors and follow-up on the corrective actions implementation.
  • Ensure all Problem Management activities are documented
  • Proactive in identification of possible problems before incidents occur. In order to achieve this, alarms, tickets, incidents trend analysis can be performed.
  • Work closely and support Incident Management process activities

 

How your expertise will make the difference (Qualifications needed):

  • Bachelor level, in engineering (IT, Telecom) 
  • A minimum 3 years work experience in IT/Telecom 
  • Knowledge of Telecom/ICT (Mobile network architecture, BSS, Cloud)
  • Basic understanding of Packet core network performance KPIs &  post deviation KPI analysis.
  • Excellent analytical skills
  • Self-driven, self-motivated, ambitious, effective and efficient
  • Proven ability to build relationships and work across matrix teams, building consensus
  • Excellent documentation skills including high functioning use of MS Word, Excel, PowerPoint
  • Good English communication skills, clear, concise, both verbal and written. French would be a plus.
  • Proven effective coordinator and facilitator skills.
  • Ability to track tasks, make assignments, and deliver on commitment dates.
  • Effectively interaction with various levels of management and customers
  • Problem Management experience is a plus
  • ITIL Certification is a plus.
  • Very good communication and reporting skills

 

Technical competence:

  • Understanding & Good Knowledge of PS Core Nodes SGSN/SGW, GGSN/PGW & MME
  • PACO Traces Analysis (SGSN/SGW, GGSN/PGW, PCRF and DNS) & troubleshooting.
  • Knowledge of SGSN & GGSN Hardware architecture.
  • Understanding of Gb, Gr, Ga, Gi, Gn, Iu, Gx, Gy, Gz, Gom Interfaces.
  • Understanding of SS7 network, GSM, GPRS/3G, EPC/LTE call flows.
  • Understanding of S1-C,S1-U, S5, S8, S6a, S13, Sgs, Slg, X2, s10, S11 interfaces
  • Understanding of Diameter, GTPv1, GTPv2, SCTP, SIGTRAN, SS7, RANAP, MAP, SIP, SDP, SGS-AP, S1-AP Protocols .

 

 

 

Benefits to suit your dreams (What’s in it for you?)

 

  • Contract type: full time
  • 25 vacation days/year;
  • Medical & life insurance;
  • Career plan mentoring;
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • WFH & Flexible Working Hours – update if applicable;
  • Flexible benefits from your favorite brands available on flexible benefits portal;
  • Gym subscription (availble in flex benefits together with a series of other options);
  • Internal learning platform to develop your knowledge, skills and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • In case of travel, daily allowance, transport, and accommodation will be paid by the company;
  • Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
  • & more other benefits.

 

Still curious? Find your job!

As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.

 

Hiring Manager: Team Leader Problem Management

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Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do. 

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
 

Primary country and city: Romania (RO) || || Bucharest || ProdMgt; SharedServ

Req ID: 404662