We are now looking for Support Engineers of Cloud that will provide technical service and support of Cloud Product (i.e. Cloud Execution Environment, Cloud Container Distribution and SDN) for our key customers or Tier1 engineers during deployment and/or after cutover for commercial use. Playing the role, you will support integration engineer to complete NFVi (CEE, CCD and SDN) deployment, and Tier1 Customer Support engineer to troubleshoot and resolve complicated problems by handling Customer Support Request or handling Emergency case.
You will work in R&D team and have chance to learn the latest technology of Cloud. The Support Engineer typically interacts with R&D team, operation managers, service engineers, other groups within the Service Delivery organization. Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and IP networking. You will work, collaborate, and communicate in the international environment, both with colleagues internally as well as customers.
- Work in R&D, support local engineer to deploy Ericsson Cloud products, CEE ( Cloud Execution Environment), CCD (Cloud Container Distribution), or SDN (Software Defined Network) for our customers.
- Perform continuous analysis and requirement handling.
- Perform trouble shooting and customer support, i.e., handling JIRA tickets, CSR and Emerhency case.
- Contribute continuous improvements of products and processes.
- Develop competence in technical domain.
- BS or MS degree in Computer Science, Electronic Engineering or extensive experience in related area
- Good IP knowledge
- Good knowledge or experience in Linux, scripting, OpenStack or Kubernetes.
- Good understanding of VNF (Virtualized Network Functions)
- Quick Learner in new technology
- Soft skill: Good teamwork, Market insight and Negotiation skills
- Passion and engagement in constantly making things better
You have a big plus if you have some experience in some of the areas below:
- Virtualization (e.g., KVM, QEMU, Libvirt) and Cloud technologies (e.g., OpenStack, Kubernetes/Docker)
- CEE (Cloud Execution Environment), CCD (Cloud Container Distribution), SDN, Edge Compute Python, C/C+
- Configuration management (e.g., Puppet, Ansible)
- DevOps tools (e.g., Git, Gerrit, Jenkins)
- IP networking concepts and packet?analysis (e.g., Ethernet, TCP/IP, Wireshark)
What’s in it for you?
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
What happens next once you apply? Read about the next steps here
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
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Primary country and city: China (CN) || || Shanghai || R&D
Req ID: 402893