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Do you want to be part of shaping the future? From making connectivity more accessible to the latest IoT solutions, you have an opportunity to be where it begins.

Service Delivery Line Manager (f/m/d)

Job Description

Date: May 25, 2020

Service Delivery Line Manager (f/m/d)

Location: Bern

Req ID #: 389168

 

We are now looking for a solution-oriented Service Delivery Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.

 

As an SDM (Service Delivery Line Manager), you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

 

You will have a role in our international Digital Services organization, with the purpose to lead your area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.

All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics and culture of the organization to ensure excellent performance.

 

Key Responsibilities:

  • You will ensure service delivery execution
  • Responsible for driving and supporting services sales
  • Build a productive work environment for individuals and own organization
  • Drive performance management (process)
  • Drive competence management
  • Conduct Resource management
  • Look after unit finance within your group.

 

Key Qualifications:

  • People Management Skills
  • Education: MSc, BSc, or equivalent through experience
  • Domain experience: Virtualisation technologies within Telco industry, with Packet-Core knowledge
  • Deep understanding of (agile) service delivery and sales processes, models, and strategy
  • Customer and market insight
  • Excellent Social and communication skills
  • Formulating strategies and concepts
  • Leading, supervising, and responding to change in a high pace environment.

 

What happens next once you apply?

After you apply for this opportunity your application will be evaluated, and if it meets the requirements we are considering you will then be contacted to confirm your interest in participating in this selection process. For your preparation and reference of Ericsson, click here to access our page in LinkedIn and get aware of our ongoing actions towards 5G!

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

 

 


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.