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At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

E2E Service Expert SI PS/IP

Job Description

Date: Apr 21, 2020

E2E Service Expert SI PS/IP


Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President, and CEO, Ericsson

So… who is Ericsson today and, how it supports you and the community?

In a world that is increasingly complex, we are on a quest for easy. We are creating game-changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity. Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value.

The impact of your role at Ericsson

We are now looking for a E2E Service Expert SI PS/IP,  to drive and support end-to-end multidomain customer projects implementation and transfer into the MS responsibilities, continuous end-to-end service, and automation improvements.

This Job Role is responsible for the overall execution of the new Operation Model, having multi-technology, multivendor knowledge and end-to-end understanding of the Mobile Networks architectures legacy or Cloud-based.


You will also:

  • Enable the creation of a pool of  service level experts within Operate Networks as the focus of business moving from maintaining domain KPIs to enhancing end to end service KPIs for the customers;
  • Through a direct connection with all the PDUs will participate in the tests of the new feature;
  • Propose improvements of the existing features and suggest new ones according to the needs resulted from the day to day operations;
  • Execute local  Strategy Infrastructure Product (SIP) Life Cycle Management  (LCM) activities concerning new or enhanced service and resource deployment according to the detailed design project produced by the Planning and Engineering taking in consideration the specific requirements of Ericsson  Customer when specific product or service knowledge is required;
  • Multi-Technology & Domain expert, using cross-domain and end-to-end view competencies, will take the driver role of the overall automation in customers networks, covering end-to-end tasks, processes, tools;
  • Lead the investigation in case of the multi-domain troubleshooting. It will assure a consistent analysis of all areas, in order to identify the root cause of the degradation of the service;
  • Actively involved in pre-sales, interfacing with new and existing customers.


How your expertise will make the difference (Qualifications needed):


•3 years’ experience in the service delivery or managed services operations;

•Operate core packet and IP network implementation;

 •Identify and solve defined/undefined problems utilizing existing procedures/techniques/methods;

 •Supervise the core packet switch and IP network implementation technician;

•Prepare and update documentation according to specific requirements;

 •Working experience with TCP/IP, Cisco, Juniper, Smartedge, BIG-IP, Extreme Protocol Stack knowledge (SS7, SIGTRAN) is a plus;

•Delivering results & meeting customer expectation;

 •Knowledge of MSTOP, ITIL and eTOM based processes is considered a plus;

•Familiar with routing protocols, e.g. BGP, OSPF, VRRP, JSRP;

 •Solution knowledge in MPLS, layer2 & layer3 VPN;

•Working knowledge of UNIX and/or LINUX;

•CCNA & CCNP / JNCIA & JNCIP qualifications is a plus;

•Fluent in written and spoken English;

 •Additional language skills a plus.

Benefits to suit your dreams (What’s in it for you?)

• Contract type: full time;

• 25 vacation days/year (yes, we give you 4 days more, because you deserve it!);

• Medical & life insurance;

• Career plan mentoring;

• Competitive referral bonuses for recommending your friends to work at Ericsson;

• WFH & Flexible Working Hours;

• Flexible benefits from your favorite brands available on flexible benefits portal;

• Gym subscription (available in flex benefits together with a series of other options);

• Internal learning platform to develop your knowledge, skills, and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);

• Competitive referral bonuses for recommending your friends to work at Ericsson;

• In the case of travel, daily allowance, transport, and accommodation will be paid by the company;

 • Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams & more other benefits that the recruiting we are looking forward to presenting them to you, once applied.




Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Romania (RO) || || Bucharest || IT

Req ID: 380904