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Do you want to be part of shaping the future? From making connectivity more accessible to the latest IoT solutions, you have an opportunity to be where it begins.

1st Level Operations - SQL Support Engineer

Job Description

Date: Jun 3, 2020

Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson 

 

So..who is Ericsson today and, how does it support you and the community?

In a world that is increasingly sophisticated, we are on a quest for easy. We are crafting groundbreaking technology that is easy to use, adapt and scale, enabling our customers to bring together the full value of connectivity.

 

Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value.

 

The impact of your role at Ericsson

 

We are now looking for a 1st Level Operations professional. This job role is accountable for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. 

 

You will also:

 

• Constitute first point of contact for specific software and hardware solutions delivered to customers;

• Be accountable for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;

• Be responsible of alarm monitoring in IT/Telecom networks;

• Offer support to the field engineers during their actions (by phone and e-mail).

 

How your expertise will make the difference (Qualifications needed)

 

• Willing to learn about telecommunication networks;

• SQL basic/medium knowledge;

• Linux and Unix basic knowledge;

• Proficient in English;

• Availability to work in shifts (day and night);

• Able to collect, classify and interpret information;

• Perseverance, initiative, teamwork, self-confidence, practical spirit.

 

Benefits to suit your dreams (What’s in it for you?)

 

• Contract type: full time;

• 25 vacation days/year (yes, we give you 4 days more, because you deserve it!);

• Medical & life insurance;

• Career plan mentoring;

• Competitive referral bonuses for recommending your friends to work at Ericsson;

• Flexible benefits from your favorite brands available on flexible benefits portal;

• Gym subscription (available in flex benefits together with a series of other options);

• Internal learning platform to develop your knowledge, skills and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);

• In case of travel, daily allowance, transport, and accommodation will be paid by the company;

• Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;

• & more other benefits that the recruiting we are looking forward to present them to you, once applied.

 

Still curious? Find your job!

As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.

 

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Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Romania (RO) || || Bucharest || IT; ServEng

Job details: MS Automated Operations Engineer Job Stage 02