At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Benefit Analyst II - Systems

Job Description

Date: Mar 17, 2020

We are looking for a Benefits Analyst (Systems) to manage the delivery of Ericsson’s benefits enrollment, portal system, and third-party data warehouse tool. This position will liaison with the outsourced service providers and carriers to ensure the administration of benefits and also provide general U.S. benefits support. The role is based in Plano, Texas reporting to the Head of Benefits for North America.


You will:

Benefits Enrollment System (35%)

  • Serve as the lead person in the delivery of Ericsson’s benefits enrollment to include:
    • Manage Open Enrollment project
    • Routinely interacts with outsourced benefit eligibility vendor and serves as the point of contact on data interfaces and working with internal stakeholders as required to resolve the issue
    • Participates in system testing and business specification review with third-party vendors
    • Participates and coordinates program implementations and enhancements
    • Identifies process improvements and develops procedures to implement
  • Serve as a lead person in the delivery of the annual Affordable Care Act (ACA) reporting.
  • Interacts with internal business units, consultants and third-party service providers on daily administration of benefit programs. May include coordinating meetings and facilitating changes to benefit programs with outside service providers.
  • Provide tactical administration of all benefit programs to include activities such as, but not limited to: new hire enrollments, life event changes, eligibility, deductions, plan options, policy features, claim adjudication, etc.


Benefits Portal (35%)

  • Review or update web page content or links in a timely manner, using appropriate tools.
  • Document application and web site changes or change procedures.
  • Develop or implement procedures for ongoing web site revision.
  • Determine sources of web page or server problems and take action to correct such problems.
  • Perform user testing or usage analysis to determine web sites' effectiveness or usability.


Data Warehouse (30%)

  • Collects and helps leverage the information stored in a data warehouse to include: data analysis to identify data trends and data anomalies
  • Execute Data Warehouse initiatives, such as data modeling, data standardization, data profiling, and data categorization
  • Produce reports using the data warehouse tool.  The reports may be pre-built and available for production or in some instance building a report within the data warehouse tool environment may be required.
  • Gain an in-depth understanding of the business processes, source applications and source data, and use this knowledge in the design, development, and validation, quality assurance of data warehouse reports.


To be successful in this role, you have:

  • Bachelor’s degree in Computer Science, Information Systems or related field is preferred
  • Solid understanding of Relational Database Theory
  • Aptitude to solve complex problems autonomously and attention to detail
  • Experience with all aspects of employee benefit administration is preferred.
  • Knowledge of HIPAA, ERISA, and other laws impacting health and welfare benefit administration.
  • Experience working with healthcare data
  • Knowledge of medical claims data; general structure, categories and components of medical claims
  • Advanced Excel knowledge (V-lookups, pivot tables, macros, etc)
  • Ability to work on complex issues where analysis of situations or data requires evaluation of variable factors.
  • Outstanding written and oral communication skills. Able to communicate complex subjects to broad audiences, both orally and in writing.
  • Ability to organize and prioritize work.
  • Excellent research, analysis, problem-resolution skills


Behavioral Competencies:

  • Excellent interpersonal and presentation skills
  • Excellent communication/people skills; ability to confidently interact with all levels of employees including senior management
  • Ability to organize and prioritize work
  • Proactive, service-oriented mind-set
  • Planning & organizing
  • Following instructions & procedures



Why Ericsson:

We work in an industry where new opportunities are emerging every day. And as these new opportunities emerge, we see the potential to make a difference. Across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance.

Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.





DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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Ericsson is an equal opportunity employer and is committed to providing reasonable  accommodation for qualified disabled individuals during the application and hiring process.  Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position.  If you require an accommodation due to a disability, please contact Ericsson at or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.


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