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Do you want to be part of shaping the future? From making connectivity more accessible to the latest IoT solutions, you have an opportunity to be where it begins.

2nd Level Operations - Core CS Engineer

Job Description

Date: Apr 13, 2020

Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson


So..who is Ericsson today and, how it supports you and the community? 
In a world that is increasingly sophisticated, we are on a quest for easy. We are crafting groundbreaking technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value.

 


The impact of your role at Ericsson 

We are now looking for a colleague responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

 

You will also:
•    Ensure 2nd Level Assurance Support Activities and Incident Management
•    Ensure preventive maintenance and performance management
•    Assist with Problem Management
•    interact with customers and internal partners, and provide technical solutions.
•    Provide rapid root-cause analysis for various customer IP related issues.
•    On regular base covering the 7x24 Call-out responsibility

 

How your expertise will make the difference (Qualifications needed)

 

•    Bachelor/Master of science in Electronics, Telecommunications and Information Technology, Automatics and Computer Science or equivalent;
•    3-5 years’ experience of deploy system test and lead testing team. 
•    ISEB/ISTQB software testing qualifications would be an advantage 
•    Core Network knowledge CS : MSC, MGW, HLR, HSS, STP, SBC
•    Understanding of Mobile Networks 2G/3G/4G
•    SS7 protocol stack and troubleshooting
•    Knowledge of Managed Service telecom operations practice
•    Ericsson knowledge
•    Excellent interpersonal skills in English;
•    Presentation & Communication Skills
•    Ability to transfer knowledge to colleagues.


Benefits to suit your dreams (What’s in it for you?)

 

•    Contract type: full time;
•    25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
•    Work From Home & Flexible Working Hours;
•    Medical & life insurance;
•    Gym subscription;
•    Career plan mentoring;
•    Flexible benefits from your favorite brands available on flexible benefits portal;
•    Internal learning platform to develop your knowledge, skills and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);
•    Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
•    Competitive referral bonuses for recommending your friends to work at Ericsson;
•    In case of travel, daily allowance, transport, and accommodation will be paid by the company;
•    & more other benefits that the recruiting colleagues are looking forward to present them to you, once applied.

 

Still curious?Find your job!
As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.

 

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