At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Head of Service Delivery

Job Description

Date: Mar 15, 2020

Head of Service Delivery | Digital Services


What does your future look like?


We are on the brink of the Networked Society - a technology revolution that will change the world for good through instant global connections and expanded freedom and opportunity.

Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Headquartered in Stockholm – Sweden, Ericsson is a publically listed company with more than 115,000 employees.More than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Technology is at the heart of our business. Ericsson engineers, researchers and scientists around the world are working on what’s next in information, communications and telecommunications (ICT).


A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.


Come and discover what makes YOU + ERICSSON a powerful combination

We welcome the opportunity to meet you!


 In this role, you will:


- 10+ years experience, from within the Telco/Systems Integration Industry on driving IT and Network transformation programs or projects of high complexity.

- Well proven, excellent ability to transform customer requirements and expectations at a high level into a solution draft that Ericsson can   realize as a customer engagement.

- Able to build a strong Customer Relationship at C-Level.

- Deep experience of leading teams in a multicultural collaborative environment. Building and managing a presales and delivery organization to support timely and effective customer requirements.

- Ensure project outcomes are achieved and project management capability is maintained across the program.

- Develop and maintain effective working relationships with internal and external stakeholders, including within partner/supplier ecosystems.

- Manage the program by overseeing the monitoring and reporting of program related trends, capability development and performance against project plans and budgets.

- Develop a positive & productive culture within the program.

- Contribute to the development of a long-term strategy and plan for the business

- Generating and seeking out potential new opportunities

- Drive operational performance, innovation, and continuous improvement

- Take accountability for profit and loss of the assigned portfolio and empower the organization to drive to achieve business outcomes.


As our ideal candidate, you will have:

- Have a proven track record of successful Project / Program Management.

- Proven people management experience.

- Demonstrable skills and experience in one or more of the following domains: Mobile Core, Packet Core, OSS, BSS, Radio Networks and Systems Integration.

- Experience directing multi million dollar projects, increasing profitability, driving cost efficiency, and building top line and bottom line growth.

- Proven track record working for a supplier towards major telecom operators.


 “We will not be providing a work permit/visa for this position.”


Why Ericsson?

Ericsson offers a truly global company, with a diverse, performance-driven culture, an innovative and engaging environment and opportunities to work across borders. Our employees live our vision, core values and guiding principles – sharing a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients.


In Ericsson, we are known for delivering “World-1st” projects for the worlds’ largest and most renowned telecommunications carriers. This is a chance to play a critical role in the success of the Ericsson organisation, whilst providing you with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry.


We invite you to join our team as we work together to solve the world’s biggest challenges.


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HM:Andrew Thuan

TA:Anu Setty


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Singapore (SG) || || Singapore || Consulting&SysInt

Job details: Service Delivery Manager Job Stage 07