Ericsson is continuously monitoring the global situation in relation to the Novel Coronavirus (COVID-19). Our absolute priority is to protect the health and safety of our employees, candidates, customers and partners. We are taking all precautionary measures when and where needed. These are based on the assessment of the current situation, advice from the World Health Organization, and national government directives.

With those measures in place, we continue to recruit for positions across the world while adjusting recruiting processes and activities to reflect changing circumstances. During this time it may take longer to process applications. We thank you for your patience and understanding.

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Change Manager

Job Description

Date: Mar 13, 2020

Country Unit: Indonesia

Location: Jakarta

Work Rights: Indonesian citizen preferred

Travel Required: Locally up to 10% travel per annum

Open to external referrals:  Yes

Background Checks: All permanent employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check


As the tech firm that created the mobile world, and with over 45,000 life-enhancing technologies to our name, at Ericsson we’ve made it our business to make a mark. We are on a quest, relentlessly innovating to make technology easy to adopt, easy to use and easy to scale. As a team, we are helping to solve some of society´s most complicated challenges, enabling you to be ‘the person that did that’. 


We’ll help you design your future! You can choose to be an expert or a leader or both! Leveraging everything from cybersecurity to machine learning, making smart manufacturing and autonomous mines a reality. With access to hundreds of career opportunities in locations all over the world with the support to really find ‘your great’ and the ability to rediscover it, again and again.


Our Exciting Opportunity:

Ericsson Indonesia is growing! We are now looking for an experienced Change Management person that will be responsible for planned and unplanned network changes. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.



  • Flexibility to work outside of office hours when there is an incident

    Ensure that all changes that are planned for the network are checked and the right impact assessment done

  • Ensure multi-functional teams are aligned
  • Coordinate and verify changes are completed properly and with minimum network disruption
  • Coordinate with the customer and their planning teams to ensure smooth execution of changes on the network
  • Execute changes efficiently and effectively whilst keeping all partners informed
  • See through the lifecycle of the change – work with planning and see change through until completed
  • Escalate if there are unplanned changes on the network
  • Have a solid understanding of Ericsson and Customer processes
  • Chair meeting with stakeholders – external, operations, networks, faults teams, etc
  • Organise a Change Advisory Board (CAB) meeting so everyone is across everything. Cross-domain specialist.
  • Identify what working effectively and where there are opportunities for improvement
  • Handle critical issues with a high degree of competence and confidence


To be successful in the role you are;

  • Bachelor level, in engineering (IT, Telecom) or excellent telecom networks knowledge
  • Prior Telco knowledge of nodes
  • Ideally cross-domain knowledge across Transmission, IP, RAN, Packet Core, etc
  • Experience in Multi-vendor environment and holistic view of technologies is highly desirable
  • 5-6 years in Change Management
  • Prior experience managing multiple projects is preferred


Additional Requirements;

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Delivering results & meeting customer expectations
  • Working with people
  • Creating & innovating
  • Applying expertise & technology
  • English and local language proficiency


Why Ericsson?

Ericsson Indonesia is growing! This is a chance to play a critical role in the success of the Ericsson organisation in Indonesia, whilst providing you with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry.


What’s in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.


Next Steps:

What happens next once you apply? Read about the next steps here

For your interview preparation, here are a few "Tips&Tricks" from our recruiters

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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.