We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Functional escalation point for issues when there is no known work-around or solution available or can't be solved by 1st Level Operations
Provide fault management on specific nodes
Perform preventive corrective maintenance and conditioning tasks on the system to ensure the systems perform within the agreed service levels
Logging and updating the performed activities in specifically ticketing tools
Support for operational process, include Incident Management, Change Management, Problem Management and Capacity Management
Solid foundation of IP network/Firewall/WAN/LAN/WLAN
5+ years’ experience on IP network and equipment maintenance, such as but not limited to Cisco/Juniper/Huawei firewall, routers, switches.
Good analytical and troubleshooting skills, be able to identify, propose & execute improvement initiatives;
Ability to handle global customer meetings and discussions, and adapt to working with people from different countries with different cultures
Additional desirable qualifications:
Understanding of virtualization, such as VMware/ESX
System administration skills with RHEL/CentOS
SAN (Storage Area Network) /NAS (Network Attached Storage) technology
Fluent in English(both written and spoken), be able to use English as working language
Proactive working attitude
What’s in it for you?
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
What happens next once you apply? Read about the next steps here
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Primary country and city: China (CN) || Xi'an || ServEng
Job details: 2nd Level Operations