Ericsson is continuously monitoring the global situation in relation to the Novel Coronavirus (COVID-19). Our absolute priority is to protect the health and safety of our employees, candidates, customers and partners. We are taking all precautionary measures when and where needed. These are based on the assessment of the current situation, advice from the World Health Organization, and national government directives.

With those measures in place, we continue to recruit for positions across the world while adjusting recruiting processes and activities to reflect changing circumstances. During this time it may take longer to process applications. We thank you for your patience and understanding.

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

ICT Program Manager

Job Description

Date: Mar 15, 2020

Why is Ericsson a great place to work?


Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York. Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfil their potential and build a more sustainable future.


 With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions - and our customers - are at the forefront of innovation.


 At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.


You will be leading a team of Architect/Engineer that working in enhancing Telecommunication Billing System (OSS/BSS), CRM, ERP, Corporate Automation Project, etc.

You should excel in working with large-scale applications and frameworks and have outstanding engineering, leadership and communication skills.

Experience in leading team members from onshore and offshore teams.

Involved in End-to-End solutioning of complex BSCS/BSS upgrade or transformation project.

Experience in delivery BSS project for Mobile, Fixed Line, Broadband Internet and TV markets.

Support Sales organization and presales team as an expert in solution portfolio.

Fronting customers on all technical discussions and organizing workshops.


Perform Comprehensive Business requirement analysis for IT Service Request

•Act as IT Business Partners for business leader and review any new system/software requests incl. the IT investment forecast expense.

•Gather and discuss with product owner on their requirements incl. the Change Request.

•Hand in hand with IT Architecture & Strategy to provide the best and affordable solution to deliver agreed business expectations and requirement.


Perform Comprehensive Product Configuration & In-house Development

•Configures product to fulfill business users' requirements

•Ensure delivery of configured product meets highest quality standard within agreed timeline

•Manage overall end to end development process to ensure all application development requests are delivered within the agreed timeline

•Supervise internal resouces in doing project deliverey according to the agreed architecture and project blueprints.

•Supervise vendors in doing the project implementation.


Perform Quality Assurance, Problem Assessment and Mitigation

•Develop IT QA standards and testing procedures.

•Participate in various testing for all IT initiatives before Go Live phase

•Troubleshoot issues related to product configuration or application development

•Identify potential risks & issues before Go Live phase and escalate to the related parties


“We will not be providing a work permit/visa for this position.”



Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Singapore (SG) || || Singapore || Consulting&SysInt

Req ID: 362124