Ericsson is continuously monitoring the global situation in relation to the Novel Coronavirus (COVID-19). Our absolute priority is to protect the health and safety of our employees, candidates, customers and partners. We are taking all precautionary measures when and where needed. These are based on the assessment of the current situation, advice from the World Health Organization, and national government directives.

With those measures in place, we continue to recruit for positions across the world while adjusting recruiting processes and activities to reflect changing circumstances. During this time it may take longer to process applications. We thank you for your patience and understanding.

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Service Delivery Manager

Job Description

Date: Mar 31, 2020

Why is Ericsson a great place to work?

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York. Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

 

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfil their potential and build a more sustainable future.

 

 With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions - and our customers - are at the forefront of innovation.

 

 At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

 

Job Summary:

We are now looking for a Service Delivery Manager, are you interested?  As a Service Delivery Manager (SDM), you will lead and manage Customer Support services toward a Customer, i.e. a Mobile Operator actively present in Myanmar.

Ericsson Customer Support services combine technology leadership with a unique mix of global and local expertise to enable operators to meet their business objectives. We help our Customer take advantage of Ericsson’s global support insights and innovations, transform network operations and be proactive.

Additional to this role, you will drive the delivery effort to make the work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization. You will secure close partnership within the Regions, Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices. 

Job Responsibilities: 

  • Customer Facing Role.
  • You will lead and manage Customer Support Service toward Customer.
  • Maintain delivery models, frameworks, job roles, assessments, and strategies
  • Deploy and implement Service Delivery Strategy
  • Provide training and drive knowledge transfer

Key Qualifications:

  • Education: Bachelor degree in Telecommunication, IT, Computer.
  • Domain experience: Radio Access Network, or IT/Computer.
  • You possess at least 2 years of Service Delivery experience or similar Customer Facing Role.
  • Prior Knowledge of Sales Processes
  • Presentation, Negotiation, Social and argumentation skills
  • Change and improvement management skills
  • Project Management skills
  • Brand Knowledge and skills
  • Fundamental Leadership Competence
  • Financial acumen and skills
  • Inventing and innovating experience
  • You are capable of formulating strategies and concepts
  • You excel in adapting and responding to change

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Myanmar (MM) || || Yangon || ServEng

Req ID: 359132