Ericsson is continuously monitoring the global situation in relation to the Novel Coronavirus (COVID-19). Our absolute priority is to protect the health and safety of our employees, candidates, customers and partners. We are taking all precautionary measures when and where needed. These are based on the assessment of the current situation, advice from the World Health Organization, and national government directives.

With those measures in place, we continue to recruit for positions across the world while adjusting recruiting processes and activities to reflect changing circumstances. During this time it may take longer to process applications. We thank you for your patience and understanding.

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Support Engineer (m/f/d) - Düsseldorf

Job Description

Date: Feb 28, 2020

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adapt and scale, making our customers successful in a fully connected world. For more than 140 years, our ideas, technology and people have changed the world: real turning points that have transformed lives, industries and society as a whole.


Support Engineer (m/f/d)

(Req. ID: 356822)

Location: Düsseldorf, Germany


Job Summary:

We are now looking for a Packet Core / virtual Packet Core (EPC / vEPC) Engineer talent aiming to develop his technical skills and have an opportunity to work with the strong customer focus in a telecommunication environment.

Do you want to be part of a collaborative, fast-paced, high-performance team with direct executive team support working with leading technology? We are building the next generation of communication systems for industrial automation!


If you are:

  • Adaptable, flexible, agile, self-motivated
  • Able to experiment “outside the box” besides standard routines
  • Technical orientated
  • Passionate and eager to learn every day


You will:

  • Be the main technical contact for our customers for all issues which will come up in the customers live network
  • Troubleshoot alarms and performance issues within existing systems
  • Drive and resolve technical problems with the support of our internal organization
  • Identify further sales opportunities by listening to the customer, understand their needs and help them to reach their goals
  • Keep close cooperation towards the Service Delivery Managers as well as other stakeholders
  • Work in an international technical team


Your qualifications: 

  • Bachelor or Master's degree in Engineering or Computer Sciences
  • Experience in a telecommunications environment with focus on Packet Core, Cloud and IP 
  • Min 5 years of packet core engineering design and deployment experience
  • Knowledge in virtualization environment, as well as RAN background, will be an advantage
  • Excellent customer and service orientation with a consultative way of working
  • Great communication and presentation skills
  • Strong analytical and problem-solving skills
  • Fluency in English is a must, German will be an advantage
  • Social and intercultural competence will round your profile 


We Offer

  • An international work environment with cooperative teams
  • A culture fostering personal development along with excellent training opportunities
  • Global projects and international customers
  • Working with leading telecommunication technology (5G, cloud, IoT) 
  • Flexible work hours


Are you interested? Please apply through our career site:

Applications via Email will not be considered, due to data protection regulations.   

For questions, you are welcome to contact Lina Zafari (



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Primary country and city: Germany (DE) || || Düsseldorf || IT; ServEng

Req ID: 356822