Ericsson is continuously monitoring the global situation in relation to the Novel Coronavirus (COVID-19). Our absolute priority is to protect the health and safety of our employees, candidates, customers and partners. We are taking all precautionary measures when and where needed. These are based on the assessment of the current situation, advice from the World Health Organization, and national government directives.

With those measures in place, we continue to recruit for positions across the world while adjusting recruiting processes and activities to reflect changing circumstances. During this time it may take longer to process applications. We thank you for your patience and understanding.

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

NOC Specialist

Job Description

Date: Mar 4, 2020

Country Unit: Indonesia

Location: Jakarta

Work Rights: Indonesian citizen preferred

Travel Required: Locally up to 10% travel per annum

Open to external referrals:  Yes

Background Checks: All permanent employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check

 

As the tech firm that created the mobile world, and with over 45,000 life-enhancing technologies to our name, at Ericsson we’ve made it our business to make a mark. We are on a quest, relentlessly innovating to make technology easy to adopt, easy to use and easy to scale. As a team, we are helping to solve some of society´s most complicated challenges, enabling you to be ‘the person that did that’. 

 

We’ll help you design your future! You can choose to be an expert or a leader or both! Leveraging everything from cybersecurity to machine learning, making smart manufacturing and autonomous mines a reality. With access to hundreds of career opportunities in locations all over the world with the support to really find ‘your great’ and the ability to rediscover it, again and again.

 

Job Summary:

Ericsson Indonesia is growing! As a result, we are now looking for NOC Engineers. This role will be the Technical lead for the NOC Engineer, providing technical guidance for fault resolution. With strong domain expertise, this person will also act as the Subject Matter Expert (SME) in the specific domain of RAN, Core or Transport Network.

 

Previous technical experience, network knowledge and background in multi-vendor environments will be essential for success in this role.

 

Responsibilities:

  • Build and improve procedures and routines within the department / group
  • Network monitoring activities i.e. monitor network related alarm
  • Restore service to a normal operational level as quickly as possible and minimize the adverse impact on customer's operations, ensuring that the agreed SLAs are maintained.
  • Act on relevant problems reported from the call center so that resource problems are remedied or advanced to corresponding system support units.
  • End to end responsibility for the incident ticket lifecycle including its notification and status reporting.
  • Follow organisational guidelines around: Event management; Incident management; Remote site access control; Legal request execution; Billing operations; Assurance support activities
  • Support internal and external critical issue management
  • Assist the NOC Manager and Supervisor with driving service delivery execution
  • Contribute to a productive work environment for the broader team

 

Key Qualifications:

  • Relevant Telco tertiary qualification or equivalent work experience
  • Ideally 5 years’ experience in a relevant technical role (RAN or CORE)
  • Broad knowledge of Telecommunication Network environment and infrastructure
  • Customer and market insight and superb communication & negotiation skills
  • Proactive working attitude

 

Why Ericsson?

Ericsson Indonesia is growing! This is a chance to play a critical role in the success of the Ericsson organisation in Indonesia, whilst providing you with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry.

 

What’s in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

 

Next Steps:

What happens next once you apply? Read about the next steps here

For your interview preparation, here are a few "Tips&Tricks" from our recruiters

For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

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