Ericsson is continuously monitoring the global situation in relation to the Novel Coronavirus (COVID-19). Our absolute priority is to protect the health and safety of our employees, candidates, customers and partners. We are taking all precautionary measures when and where needed. These are based on the assessment of the current situation, advice from the World Health Organization, and national government directives.

With those measures in place, we continue to recruit for positions across the world while adjusting recruiting processes and activities to reflect changing circumstances. During this time it may take longer to process applications. We thank you for your patience and understanding.

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Security Operations Analyst L2

Job Description

Date: Apr 3, 2020

Position Purpose:

We are now looking for a 2nd Level Security Operations professional for our Managed Security team. This position includes security event analysis, threat assessment, security incident response strategy and coordinating all cybersecurity-related investigations and incident response in partnership with the respective stakeholders within Ericsson and / or customer organization and / or 3rd Party Providers.  This position will also be responsible for vulnerability management, penetration testing, and support user access management, anti-malware/anti-virus tools, HID, DLP and data encryption as required. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured.

Main Accountabilities - you will:

  • Perform Security Incident Management, including but not limited to: supporting SIEM tools, integrating logs into the tool, creating & modifying rules, investigating and resolving alerts, automating tasks

  • Perform Vulnerability Management, including but not limited to: supporting scan tools, executing vulnerability scans, performing analysis, recommending / tracking mitigations

  • Perform static and / or dynamic code scanning and / or web scanning, analyze results, and provide detailed and executive reports with the results and options for mitigation

  • Perform penetration testing, analyze results, and provide detailed and executive reports with the results and options for mitigation

  • Work with the various Technical Authority teams to respond & resolve security incidents effectively and quickly

  • Coordinate, when necessary, with legal team and / or external security agencies (including the Customer’s security team) for in-depth investigation

  • Provide Root Cause Analysis for security incidents, and outages / impairments related to security tools

  • Research new and emerging threats to gain insight into the evolving threat landscape, and share knowledge with the team

  • Support anti-malware / anti-virus, HID, DLP, disk encryption, and file / data integrity tools

  • Identify, recommend, and support data encryption methods and technologies based on data classification (e.g. data encrypted at rest / in transit)

  • Drive continuous process improvements by providing inputs on the current processes and possible improvement opportunities

  • Perform periodic reporting and when applicable, presenting to management and/or the Customer’s security team

Technical/Soft Skills:

General competencies:

  • 4 to 7 years experience with at least 4 years in IT and 2 years in Security
  • The ability to provide support after normal business hours
  • The ability to work constructively under pressure
  • Ability to work both in a team as well as individually
  • Participate in the out-of-hours on call rotation, providing technical support to the business for major and critical incidents
  • Knowledge sharing and collaboration skills
  • Customer oriented, Service minded
  • Deliver results and meet customer expectations
  • Excellent communication skills; English is a must


Technical competencies:

  • Strong knowledge of information security
  • Working knowledge of SIEM tools (such as McAfee ESM, QRadar, ArcSight, Splunk, etc.), scanning tools (Nessus, Qualys, IBM AppScan, etc.) and PAM tools (BeyondTrust, CyberArk, etc.)
  • Knowledge of both Linux-based and MS Windows-based system platforms with a strong technical understanding and aptitude for analytical problem-solving
  • Strong understanding of enterprise, network, system and application level security issues
  • Understanding of enterprise computing environments, distributed applications, and a strong understanding of TCP/IP networks also with available security control (technical & process control) for respective layers
  • Understanding of the system hardening processes, tools, guidelines and benchmarks
  • Fundamental understanding of encryption technologies


Academics and Certifications

  • Education:  Academic degree
  • CISSP, CISM, CEH, OSCP, Security+, CCNA Security, and ITIL certifications will be an advantage

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With over 90,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.