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At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Head of Deployment and Field Operations

Job Description

Date: Mar 2, 2020

Country Unit: Indonesia

Location: Jakarta

Work Rights: Indonesian citizen preferred

Travel Required: Locally up to 10% travel per annum

Open to external referrals:  Yes

Background Checks: All permanent employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check


As the tech firm that created the mobile world, and with over 45,000 life-enhancing technologies to our name, at Ericsson we’ve made it our business to make a mark. We are on a quest, relentlessly innovating to make technology easy to adopt, easy to use and easy to scale. As a team, we are helping to solve some of society´s most complicated challenges, enabling you to be ‘the person that did that’. 


We’ll help you design your future! You can choose to be an expert or a leader or both! Leveraging everything from cybersecurity to machine learning, making smart manufacturing and autonomous mines a reality. With access to hundreds of career opportunities in locations all over the world with the support to really find ‘your great’ and the ability to rediscover it, again and again.



The Head of Deployment and Field Operations is responsible for the coordination, management and execution of Field Services activities supporting other Service Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. This Service Function is composed by a number of Services Elements and Activities that define the scope of work according to the Ericsson’s Managed Services offer.


This Job Role is a local function and will perform mostly in-site activities for the other Operations functions and some SIP (Strategy, Infrastructure and Product Management) functions (especially as a result of engineering or deployment activities). Ensure work is executed within Project Operational Health and Safety requirements Tools & Resources Work Force Management tool (WFM) Incident Reporting Tool


Key responsibilities for deployment:  


  • Ensuring the correct and efficient deployment of the network solution / resource.
  • Establish the WLA between the deployment & integration delivery units.
  • Coordinate customer participation and reporting change assessment results to customer;
  • Holding governance meetings on deployment subjects according to MS Governance model.
  • Demanding and controlling Capacity, Availability, Security and Business Continuity Management.
  • Validating the requirements towards 3PP included in the deployment of the technical solution.
  • Supporting customer on strategic decisions regarding infrastructure deployment or integration as required. 


Key responsibilities for Field:


·         Corrective Maintenance Execution; 

·         On-site landlord liaison; 

·         Site Information Management; 

·         3rd party supervision; 

·         Service Activation/Deactivation – On-site; 

·         Planned Maintenance; 

·         Preventive Maintenance Execution; 

·         Spare Part Handling & Logistics; 


Applicable process connected to Job Role

Incident Management Problem Management Change Management Release & Deployment Management SERVICE OPERATIONS ACTIVITIES Capacity & Performance Management Operational Health and Safety - procedures (for Senior Job role resources with team leader responsibility)


Qualifications and Experience -Sales & Delivery Operational health and Safety statutory requirements impacting E/// especially in the local market. Hazard identification and Risk Assessment, Accident Investigation or RCA, Working At Heights including Climbing and tower access, RF / EMF Awareness, Lone Work requirements, First Aid, Responsible driving and vehicle inspection. Ericsson Life Saving Rules.

Why Ericsson?

Ericsson Indonesia is growing! This is a chance to play a critical role in the success of the Ericsson organisation in Indonesia, whilst providing you with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry.


What’s in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.


Next Steps:

What happens next once you apply? Read about the next steps here

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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


Primary country and city: Indonesia (ID) || || WPI Jakarta || ServEng

Job details: MSIP Deployment Job Stage 08