Ericsson is continuously monitoring the global situation in relation to the Novel Coronavirus (COVID-19). Our absolute priority is to protect the health and safety of our employees, candidates, customers and partners. We are taking all precautionary measures when and where needed. These are based on the assessment of the current situation, advice from the World Health Organization, and national government directives.

With those measures in place, we continue to recruit for positions across the world while adjusting recruiting processes and activities to reflect changing circumstances. During this time it may take longer to process applications. We thank you for your patience and understanding.

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Problem Manager RAN

Job Description

Date: Mar 6, 2020

Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson


So..who is Ericsson today and, how does it supports you and the community?

In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value



The impact of your role at Ericsson :

We are looking for an enthusiastic person, having very good communication and analytical skills , significant relevant technical experience in their domain (RAN, Optimisation), eager for self development in a demanding, dinamic and rewarding environment, as Problem Manager. He/She will be responsible for coordinating problem investigations having as purpose the delivery of Root Cause Analysis and problem resolution towards the customer within given target duration and ensuring the Problem Management process adherence and handling of problems according to Service Level Agreement (SLA).


You will also:

  • Be responsible for the complete Problem Management process adherence and handling of problems according to SLAs;
  • Drive Continuous Service Improvement initiatives through Proactive Problem Management and Predictive Problem Management initiatives;
  • Involve and lead support teams for Root Cause Analysis and problem resolution;
  • To validate whether the corrective actions implemented are meeting the requirements;
  • Identify, prescribe and implement pro-active prevention methods in problem handling;
  • To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective;
  • To ensure correct working methodology governed by the work instruction outlined for problem management;
  • Initiate, support, encourage and improvement program in the operation activities based on current problem handling experience;
  • Be accountable for the delivery of Root Cause Analysis and problem resolution within given target duration;
  • Ensure that necessary reports (e.g. RCA, reviewed Major Incident, etc.) are delivered towards the customer within an agreed deadline;
  • Ensure quality of Known Error record and the Knowledge Database;
  • Drive and facilitate identification of permanent solutions, to eliminate the causes, or problem workarounds, to minimize the impact of incidents that cannot be prevented;
  • Monitor progress on the resolution of Known Errors and follow-up on the corrective actions implementation;
  • Ensure all Problem Management activities are documented;
  • Proactive in identification of possible problems before incidents occur. In order to achieve this, alarms, tickets, incidents trend analysis can be performed;
  • Work closely and support Incident Management process activities;


How your expertise will make the difference (Qualifications needed)

  • Bachelor level, in engineering (IT, Telecom);
  • A minimum 5 years work experience in IT/Telecom; 
  • Knowledge of Telecom/ICT (Mobile network architecture, BSS, Cloud);
  • Basic understanding of Packet core network performance KPIs &  post deviation KPI analysis;
  • Excellent analytical skills;
  • Self-driven, self-motivated, ambitious, effective and efficient;
  • Proven ability to build relationships and work across matrix teams, building consensus;
  • Excellent documentation skills including high functioning use of MS Word, Excel, PowerPoint;
  • Good English communication skills, clear, concise, both verbal and written. French would be a plus;
  • Proven effective coordinator and facilitator skills;
  • Ability to track tasks, make assignments, and deliver on commitment dates;
  • Effectively interaction with various levels of management and customers;
  • Problem Management experience is a plus;
  • ITIL Certification is a plus;
  • Very good communication and reporting skills;
  • Python, SQL, other programming languages is a plus;


Technical competence:

  • Understanding & Good Knowledge of RAN nodes, all technologies and cross vendor experience;
  • RAN Traces Analysis (BSC, RNC, enodeB) & troubleshooting;
  • Knowledge of BSC, RNC, enodeB Hardware architecture. 5G knowledge is a plus;
  • Understanding of Abis, Iub, A, IuCs, IuPS, IuR, Gb, X2, S1 Interfaces;
  • Understanding of SS7 network, GSM, GPRS/3G, EPC/LTE call flows;
  • Understanding of RAN KPIs;
  • Knowledge of IP protocols and architecture;
  • Knowledge of radio planning and optimisation;
  • Analytical skills proven in the context of complex end to end investigations of customer complaints;




Benefits to suit your dreams (What’s in it for you?)


  • Contract type: full time
  • 25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
  • Medical & life insurance;
  • Career plan mentoring;
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • WFH & Flexible Working Hours – update if applicable;
  • Flexible benefits from your favorite brands available on flexible benefits portal;
  • Gym subscription (availble in flex benefits together with a series of other options);
  • Internal learning platform to develop your knowledge, skills and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • In case of travel, daily allowance, transport, and accommodation will be paid by the company;
  • Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
  • & more other benefits that the recruiting we are looking forward to present them to you, once applied.


Still curious? Find your job!

As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'.