Have you been looking for a way to advance your career but just haven't found an opportunity that will allow you to gain valuable skills? In this role you will take your passion for organization, analysis and customer satisfaction to the next level.
This is a way to begin your career at Ericsson and show that you have skills that will help Ericsson continue to succeed.
We are now looking for a Services Resource Specialist, are you interested? As a Services Resource Specialist, you accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth.
This is a great opportunity for someone that wants to the next step in their career. If you have a combination of administrative and data analysis skills you might be a great fit.
In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization.
Additionally, you will secure close partnership within the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices.
- You will lead and support Service Delivery
- Maintain delivery models, frameworks, job roles, assessments, and strategies
- Lead sponsors on all levels within Global Service Delivery
- Deploy and implement Service Delivery Strategy
- Provide training and drive knowledge transfer
- Bachelor's Degree
- Prior Knowledge of Sales Processes
- Change and improvement management skills
- Negotiation and argumentation skills
- Brand Knowledge and skills
- Fundamental Leadership Competence
- Financial acumen and skills
- You are capable of formulating strategies and concepts
- Presenting and communicating information
- Social, communication and negotiation skills
- You excel in adapting and responding to change
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
- Monitor, Maintain & Execute the Operational Resource & Workforce Allocation
- Monitor & Implement Resource Management process excellence
- Support Resource & Workforce Competence Readiness
- Execute Operational, Tactical & Strategic Resource Planning, Analytics & Implementation
- Drive & Support transformation projects
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
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Ericsson is an equal opportunity employer and is committed to providing reasonable accommodation for qualified disabled individuals during the application and hiring process. Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position. If you require an accommodation due to a disability, please contact Ericsson at firstname.lastname@example.org or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.
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