At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Technical Authority RAN & OSS Manager

Job Description

Date: Jan 28, 2020

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world. Headquartered in Stockholm, Sweden, Ericsson is proud of its global presence across 100+ countries and market areas. With a strong focus on innovation, we possess 49 thousand registered patents and a global strength of over 95 thousand competent professionals. We also take pride in supporting networks that cater to a capacity of 40 percent of the world’s mobile traffic, thereby connecting more than 2.5 billion subscribers and counting. We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity.

Technical Authority Manager

 

Ericsson has been at the forefront of communications technology for more than 140 years​ in the rapidly changing environment of telecommunications. We are the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks.

We enable the full value of connectivity by creating game-changing technology and services.

 

If you are someone who has passion towards technology and innovation, here is an opportunity to work with us. As a Technical Authority Manager, we are looking for future leaders with Entrepreneurial & Service mindset to influence and deliver results.

 

Job Summary:

 

   The primary purpose is to Technical Authority RAN & OSS Manager position is a People Management function of Technical Authority along with Operations Responsibility. The various objectives of this function are to bring the focus on people management (recruiting, training, retaining, performance appraising, motivating, grooming, etc.) and operations (meeting SLAs, meeting customer satisfaction, working with interfaces, communicating with stakeholders, managing escalations, active involvement in  Operational Excellence by driving Management project initiatives, analyzing the existing resourcing, resource sizing, processes, processes automation, tools deployment, driving efficiency, usage of tools, workflow, knowledge sharing, skill enhancement, supporting pre-sales).

 

You will:

 

The Manager – Technical Authority RAN & OSS is the focal point of all technology and domain related issues, activities specific RAN & OSS

The role of Manager is to manage real time operations in floor. They are interface between customer and BO/SRF for operations related queries. Task management, resource management & competence management are primary job of a CA Manager. CA Manager is responsible for completion of day to day operational tasks, customer escalations & Network availability KPI achievement. The Manager holds the responsibility overall performance of the Technical Authority in the allocated function.

 

The position responsible will be required:

 

  • To ensure effective & efficient Surveillance / Fault Management & Preventive Maintenance of entire Network for all agreed domains
  • To maintain SLA/WLA as per agreement with customer
  • To ensure compliance to Trouble Ticket Management / Fault Management KPIs
  • Support GNOC Operational plans and activities
  • Drive implementation of RCA recommendations/ best practices across Network
  • To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible
  • Participate in governance meeting with internal and external stake holders. Keeping stakeholders updated on Critical/Major outages
  • To ensure Operations is adequately staffed all the time
  • To ensure Time reporting by all team members
  • To ensure that Information security guidelines are implemented as per requirements
  • To ensure best practices is followed and spread within the teams
  • Ensure that significant incidents are reported to the security responsible and to other parties concerned
  • Ensuring ticket quality and timely update/progression of faults by engaging key resolution agents ((FO, Dispatch & FOPS etc.,).
  • Support of ADHOC request/Analysis.
  • Ensuring tools outage co-ordination and ticket creation with support teams (UK MSSD & Maybach)
  • Handling of BCP process during tools/LAN outages.
  • To conduct Interviews & IPM discussions
  • Ensure appropriate documents are available on Eridoc/ Collaboration Tool.
  • To ensure Process guidelines are implemented in function.
  • To ensure security responsibility is properly understood and followed.
  • To ensure time reporting is completed by all the team members.
  • Support GNOC Operational plans and activities
  • Actively taking part in Ericsson’s managed services delivery strategies and requirements.

 

 

 

To be successful in this role, you must have:

 

  • ITIL V3F Certification
  • Vendors' technical certification in Networking, Infrastructure
  • The candidate should have worked for 10 years in Technical team, customer handling capabilities
  • Technical and/or functional skills: IT and/ or Telecom domain
  • Good on Spread Sheet, Presentation Software
  • Leadership skills: Matrix Management, Decision Making, Self-Initiator, having analytical mind, Independent working having self-discipline
  • Mandatory Human Skills –
  • Ability to take complete responsibility of new requirements
  • Ability to communicate effectively
  • Ability to adapt to changes and working in stress situations
  • Ability to work in team and motivate people
  • Ability to manage the user demands whether justified or unacceptable
  • Language skills: Excellent spoken and written English.
  • Values and behaviors: Ethical as well as Tactful.
  • Function: Technical Authority
  • Interfaces: MSIP, Region, MSDM, Ops Support, Optimize, MSIT
  • Reporting Manager: Operations Manager
  • 24X7 Shift Working: Office hours in UK timing (1pm-10pm), however team work 24/7, needs support when it is required
  • People Management: Yes

 

 

 

Key Qualifications:

 

Education: University Degree

 

Minimum years of relevant experience: 12 - 15 years of experience in Telecom Services organization

 

What’s in it for you?

 

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

 

Next Steps:

 

What happens next once you apply? Read about the next steps here  

 

For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

Technical Authority Manager

 

Ericsson has been at the forefront of communications technology for more than 140 years​ in the rapidly changing environment of telecommunications. We are the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks.

We enable the full value of connectivity by creating game-changing technology and services.

 

If you are someone who has passion towards technology and innovation, here is an opportunity to work with us. As a Technical Authority Manager, we are looking for future leaders with Entrepreneurial & Service mindset to influence and deliver results.

 

Job Summary:

 

   The primary purpose is to Technical Authority RAN & OSS Manager position is a People Management function of Technical Authority along with Operations Responsibility. The various objectives of this function are to bring the focus on people management (recruiting, training, retaining, performance appraising, motivating, grooming, etc.) and operations (meeting SLAs, meeting customer satisfaction, working with interfaces, communicating with stakeholders, managing escalations, active involvement in  Operational Excellence by driving Management project initiatives, analyzing the existing resourcing, resource sizing, processes, processes automation, tools deployment, driving efficiency, usage of tools, workflow, knowledge sharing, skill enhancement, supporting pre-sales).

 

You will:

 

The Manager – Technical Authority RAN & OSS is the focal point of all technology and domain related issues, activities specific RAN & OSS

The role of Manager is to manage real time operations in floor. They are interface between customer and BO/SRF for operations related queries. Task management, resource management & competence management are primary job of a CA Manager. CA Manager is responsible for completion of day to day operational tasks, customer escalations & Network availability KPI achievement. The Manager holds the responsibility overall performance of the Technical Authority in the allocated function.

 

The position responsible will be required:

 

  • To ensure effective & efficient Surveillance / Fault Management & Preventive Maintenance of entire Network for all agreed domains
  • To maintain SLA/WLA as per agreement with customer
  • To ensure compliance to Trouble Ticket Management / Fault Management KPIs
  • Support GNOC Operational plans and activities
  • Drive implementation of RCA recommendations/ best practices across Network
  • To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible
  • Participate in governance meeting with internal and external stake holders. Keeping stakeholders updated on Critical/Major outages
  • To ensure Operations is adequately staffed all the time
  • To ensure Time reporting by all team members
  • To ensure that Information security guidelines are implemented as per requirements
  • To ensure best practices is followed and spread within the teams
  • Ensure that significant incidents are reported to the security responsible and to other parties concerned
  • Ensuring ticket quality and timely update/progression of faults by engaging key resolution agents ((FO, Dispatch & FOPS etc.,).
  • Support of ADHOC request/Analysis.
  • Ensuring tools outage co-ordination and ticket creation with support teams (UK MSSD & Maybach)
  • Handling of BCP process during tools/LAN outages.
  • To conduct Interviews & IPM discussions
  • Ensure appropriate documents are available on Eridoc/ Collaboration Tool.
  • To ensure Process guidelines are implemented in function.
  • To ensure security responsibility is properly understood and followed.
  • To ensure time reporting is completed by all the team members.
  • Support GNOC Operational plans and activities
  • Actively taking part in Ericsson’s managed services delivery strategies and requirements.

 

 

 

To be successful in this role, you must have:

 

  • ITIL V3F Certification
  • Vendors' technical certification in Networking, Infrastructure
  • The candidate should have worked for 10 years in Technical team, customer handling capabilities
  • Technical and/or functional skills: IT and/ or Telecom domain
  • Good on Spread Sheet, Presentation Software
  • Leadership skills: Matrix Management, Decision Making, Self-Initiator, having analytical mind, Independent working having self-discipline
  • Mandatory Human Skills –
  • Ability to take complete responsibility of new requirements
  • Ability to communicate effectively
  • Ability to adapt to changes and working in stress situations
  • Ability to work in team and motivate people
  • Ability to manage the user demands whether justified or unacceptable
  • Language skills: Excellent spoken and written English.
  • Values and behaviors: Ethical as well as Tactful.
  • Function: Technical Authority
  • Interfaces: MSIP, Region, MSDM, Ops Support, Optimize, MSIT
  • Reporting Manager: Operations Manager
  • 24X7 Shift Working: Office hours in UK timing (1pm-10pm), however team work 24/7, needs support when it is required
  • People Management: Yes

 

 

 

Key Qualifications:

 

Education: University Degree

 

Minimum years of relevant experience: 12 - 15 years of experience in Telecom Services organization

 

What’s in it for you?

 

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

 

Next Steps:

 

What happens next once you apply? Read about the next steps here  

 

For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.