At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

2nd Level Operations Charging Job stage 5

Job Description

Date: Feb 4, 2020

Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson


So..who is Ericsson today and, how it supports you and the community?

In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.


Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value



The impact of your role at Ericsson:


This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


You will also:


  • Daily operations activities on our customers' networks across Europe
  • Ensure network stability and performance
  • Preventive health check
  • Traffic and KPI analysis
  • Incident handling including Hot and critical issues
  • Perform RCA of Emergencies that occur at customers
  • Interface with Ericsson Support organization
  • Project support during implementation
  • 24/7 on-call support (once a month)
  • Scripting for internal needs



How your expertise will make the difference (Qualifications needed):



  • Troubleshooting skills on Online Charging System
  • Experience working with Unix/ Linux
  • Database knowledge of Oracle, MySQL, Postgres
  • Ability to independently deal with complicated technical issues and problems
  • Experience in a customer support environment
  • Ability to work under pressure related to scale of business impact
  • Work as a good team member in a group of highly competent and skilled engineers
  • Able to write technical procedures
  • Problem solving & strategic thinking
  • Presentation & communication skills
  • Delivering Results & Meeting Customer Expectations



 Nice to have

  •  Experience with troubleshooting skills on Online Charging Systems
  •  Experience with troubleshooting skills on Multi-Mediation System
  •  Experience with troubleshooting skills on Provisioning System



Benefits to suit your dreams (What’s in it for you?)


  • Contract type: full time;
  • 25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
  • Medical & life insurance;
  • Career plan mentoring;
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • Flexible benefits from your favorite brands available on flexible benefits portal;
  • Gym subscription (available in flex benefits together with a series of other options);
  • Internal learning platform to develop your knowledge, skills and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);
  • In case of travel, daily allowance, transport, and accommodation will be paid by the company;
  • Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
  • & more other benefits that the recruiting we are looking forward to present them to you, once applied.