At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Customer Security Director

Job Description

Date: Feb 20, 2020

Why is Ericsson a great place to work?

 

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York. Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

 

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfil their potential and build a more sustainable future.

 

 With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions - and our customers - are at the forefront of innovation.

 

 At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

 

Job Summary:

We are now looking for a Customer Security Director, who will be responsible for strengthening Ericsson's capability to sell, deliver and develop solutions that efficiently and effectively define and meet our Customer's Security needs. The Customer Security Director (CSD) is a dedicated Business Partner and Senior Advisor towards the customer to the Global Customer Unit / Customer Unit and their Sales and Delivery teams, as well as a single point of contact toward the Customer for all matters related to Security. The roles main purpose is not to sell security solutions but enable overall sales based on Ericsson security posture. And to create a mutual understanding of how Ericsson’s and our customer jointly can reach their wanted security posture

 

You will:

  • Will serves as the single point of contact between the Customer and Ericsson for all matters related to the Security of the solution or services proposed or provided by Ericsson.
  • Proactively establish yourself as a trusted advisor towards the customer (as well as internally towards sales and delivery teams), when it comes to Security, to ensure the Customer's Security concerns are identified, understood, acknowledged and addressed.
  • Will ensure the Customer's Security concerns are identified, understood, acknowledged, addressed, reflected correctly in the contract, and build a structure to verify that we deliver what we promised (contractually) when it comes to security. Drive delivery and gap closure affecting the delivery of the project. As an example:
    • Work in both the pre-sales and post-sales capacity by assessing the customers’ requirements, designing solutions or services to meet customer expectations.
    • Proactively consult with customers in a wide range of security domains, including risk assessment, governance, data management, product privacy, product security hardening, ISO 27001 security controls and procedures and vulnerability assessment, etc.
    • Proactively advice to Ericsson Customer Units (CU) and other decision makers on security issues, including the management of security risks;
    • Proactively partner with Project Management to deliver communications, plans, timelines and other activities required for successful service delivery;
    • Monitor the security services delivered by the Ericsson to ensure they meet the agreed service level defined in the Service Level Agreements. Review of Service Level Agreements to ensure that customers objectives are achieved.
    • Coordinate all matters related to vulnerability issues as well as Audits.
  • Hold governance meetings on security subjects according to the program Governance structure.
  • Be expected to contribute to Ericsson thought leadership within security and privacy.
  • Travel up to 40% international and nationally

 

Interfaces

  • Develop current and emerging customer security-related requirements with key stakeholders in the development domains, Market Area’s and Group Function’s where new or further development should be considered.
  • Handle incident and vulnerability communication between customer, local account, PSIRT (Product Security Incident Response Team) and PDU’s (Product Development Units).

 

Your qualifications: 

  • Mini 8+ Years of Telecoms security and compliance assessment experience as well min. of 5 Years of work experience in presales/sales engagements in relevant context as well as security operational experience.
  • Subject matter expertise in the Telecoms industry and/or IoT, including proven experience working with the product security and privacy rules, as well as working knowledge of security frameworks and regulations such as NIST, ISO, CSF, ISAE/SSAE SOC, HITECH, and Breach Notification. (27001/2, ISO 22301. etc) , ISAE/SSAE. PCI-DSS, OWASP, etc
  • Security Certifications such as CISSP, CISA, CISM, CCSFP, HCISPP, or CIPP
  • A solid understanding of security technologies including network and application security, firewalls, access management, and data protection;
  • Highly Customer oriented with a consultative way of working.
  • Be a generalist across a number of cyber security domains but have Technical competence to understand solutions and architecture and have the ability to assess customer requirements and compare to security assessments.
  • Experience of engaging, advising and influencing at all levels of an organization including senior managers, whilst projecting credibility and self-assurance;

 

“We will not be providing a work permit/visa or relocation for this position.”

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Singapore (SG) || || Singapore || Consulting&SysInt

Req ID: 329064