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Service Delivery Line Manager

Job Description

Date: Jan 13, 2020

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world. Headquartered in Stockholm, Sweden, Ericsson is proud of its global presence across 100+ countries and market areas. With a strong focus on innovation, we possess 49 thousand registered patents and a global strength of over 95 thousand competent professionals. We also take pride in supporting networks that cater to a capacity of 40 percent of the world’s mobile traffic, thereby connecting more than 2.5 billion subscribers and counting. We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity.

Position Name


 Service Delivery Line Manager



Gurgaon / Noida / Kolkata

Job stage


JS 7




Long Term

Start Date


January 2020

Brief Job Description

Within SDU Communication Services India, we are looking for a Service Delivery Line Manager.


In this role you will be accountable to develop a high performance service delivery team to ensure the delivery of our IMS related services to the internal and external customers securing customer satisfaction while managing multiple dimensions: cost efficiency, time effectiveness and quality management.


In this role, you will report to Head of IMS in India  and you will be part of the SDU IMS India Leadership Team. Driving competence readiness of the team to achieve high quality service delivery to customer while improving results is key competence of this role.


As a Service Delivery Line Manager, you will create and ensure internal and external customer value and satisfaction by:

  • Organizational development, diversity, competence and talent management, are integral priorities of this role, in addition to pre-sales support.
  • Alignment to overall Service Delivery Processes, Models and Strategies.
  • Develop and/or evolve efficiency in the delivery process by innovation in industrialization and automation.
  • Drive the Solution Area initiatives ,aligned to BDGS strategic directions,


Leaders act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization to ensure excellent performance.

Skills Needed

  • Strong experience in IMS Products.
  • Education: BE / BTech / ME / MTech / MCA or equivalent engineering degree or equivalent through experience
  • Business Understanding on 5G Signaling.
  • Identify new business and add-on-sales opportunities
  • Proven leadership capabilities (an assessment can be part of selection process).Preference will be given to those who have valid L1 Certification. 
  • Minimum 12+ years of experience in telecommunications industry, 4+ Years’ experience in service delivery is a must.
  • Secure adherence to processes, delivery models, and strategies. Identify and define improvement initiatives regarding processes and tools.
  • Excellent social and communication skills
  • Financial acumen and skills
  • Leading, supervising, supporting, driving change in a high pace environment.
  • People management skills, including Motivating & aligning resource based on technical strengths & aspirations.
  • Thought leadership in identifying short and long term priorities in order to support business need.
  • Project Management
  • Team player
  • Creative and result oriented, and able to work under pressure
  • Building trust
  • Fluent in English language (speak and write)
  • Key personal traits: trust, integrity, openness

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.