We are looking for an OSS Support Engineer with strong skills in DBA. If you have a proven telecommunications background and looking for a new challenge in OSS Support, join us!
This position typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also get along with groups in sales, R&D, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments.
You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers. The role more than often requires you to take on big responsibility and it is important that you can work independently.
- Customer Issue handling
- Handling of dedicated support
- Software Update Management (SUM) handling
- Remote Service Gateway (RSG) mentoring
- Operational Support System (OSS)
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Applying expertise & technology
- Red Hat and/or Open stack knowledge
- KVM Red Hat
- Veritas Suite
- Scripting development
- Analytic thinking
- Cloud Architecture and Functionality knowledge.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Mexico (MX) || || Mexico City || ServEng
Req ID: 320902