At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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User Data Management Support Engineer

Job Description

Date: Mar 3, 2020

We are looking for skilled engineers that are interested in working with global customer support for the UDM product area.  

 

We are seeking people that are service minded with excellent soft skills, willing to learn new things and accept challenges, to cooperate and negotiate with multiple stakeholders. You need to be accountable, self-driven and always keep the customer’s interest in mind. You need to have “Can do Attitude”, Provide different alternatives & solutions to a problem, think “outside the box” and with very high Perseverance.

 

As User Data Management Support Engineer your main responsibilities are: 

  • Handle and drive Customer Service Requests
  • Perform remote and on-site troubleshooting in real customer networks and labs.  
  • Take part in on-site installation, configuration and testing activities.  
  • Dialog frequently with our interfaces in the region, PDU and product line.
  • Proven customer support experience. 
  • Excellent oral and written English skills. 
  • Ability and willingness to travel. 
  • Availability for on-call work schedule. (Planned for the future) 
     

  

Additional Technical Qualifications

  • Experience working with UDM & Policy nodes (CUDB, HSS, SAPC, HLR, IPWorks, UPG, EIR) 
  • MySQL knowledge     
  • Strong in Linux (Different DIstros as a Sys Admin)       
  • Call path & Network knowledge, Well understanding on 2G/3G/4G/VoLTE
  • Strong Network Level Competence
  • Protocols TS: Diameter, MAP, SIP, LDAP, App traces   
  • Platform: CBA, TSP, BSP, EBS
  • XML, Phyton knowledge    
  • Zookeeper
  • Monitoring Tools
  • Syslog

 

Desirable skills

  • Knowledge of Cloud and virtualization.
  • IP Networking, IP Routing & Switching protocols

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Mexico (MX) || || Mexico City || ServEng

Req ID: 320886