We are now looking for a Customer Project Manager or Customer Operations Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.
- You will establish the project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities
- Drive project execution: track project activities, monitor and handle changes, conflicts and critical issues
- Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
- Handle project finance: ensure financial system monitoring
- Develop the business: participate to contract preparation and to pre-sales meeting
- Develop the CPM discipline: simplify processes, methods and tools with creative ideas
- Bachelor degree in Telecommunication or Electronic Engineering
- Good knowledge of Radio network (such as 2G, 3G, 4G)，at least 3 years’ experience in Telecommunication area
- Business Understanding
- Consultative Selling Skills
- Customer and Market Insight
- Negotiation, Persuading & influencing Skills
- Project Management Skills
- Occupational Health & Safety (OHS)
- Leading & supervising
- Planning & organizing
- Proficiency with the English Language
- PMI certifications - The CPM is expected to be certified on the job stage that she/he holds
- Master on Ericsson PROPS-C process
- Profound understanding on Ericsson Sales Process
- Contract management
- 3rd pp suppliers management experience
What’s in it for you?
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
What happens next once you apply? Read about the next steps here
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
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Primary country and city: China (CN) || || Wuhan || ServEng
Req ID: 320245