At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Support Engineer - Cloud IMS

Job Description

Date: Jan 4, 2020

Looking for virtualization opportunities? Join us as a Support Engineer in cloud IMS area. In this role you will be working with the latest technologies: IMS and Telecom Cloud.


We are now looking for a Support Engineer that will provide technical support in an e2e perspective over IMS Solutions, Native & Virtualized, those are running in the main Telecom Operators in the Americas. The Support Engineer Troubleshoots and resolves problems to stabilize customer´s IMS Solutions being able to perform the proper fault isolation among the different nodes of the Solution as well as external factors. He will also be part of the Emergency Recovery Team to participate in the recovery procedures for Solutions Out of Service.

 

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. May have communication with in sales, Research & Development, 3rd party suppliers and local authorities. Broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.
We encourage you to come with your innovative ideas and propose new solutions and be part of a professional environment.

 

Job Responsibilities:

  • Customer Issue handling
  • Handling of dedicated support
  • Software Update Management (SUM) handling
  • Remote Service Gateway (RSG) mentoring

 

Key Qualifications:

  • Telecommunications Engineering, Electronic Engineering or related
  • More than 2 years of experience in IMS
  • Experience in vIMS/IMS/VoLTE projects
  • Solid knowledge with IMS Nodes
  • Hands-on experience with Virtualization technologies
  • Basic knowledge of IP Interworking, Linux
  • Professional level of English and Spanish
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Presentation Skills

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Mexico (MX) || || Mexico City || ServEng

Req ID: 317064