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Benefits Analyst II

Job Description

Date: Nov 26, 2019


We are looking for a Benefits Analyst II to lead the relationship with the outsourced Ericsson Benefits Service Center and support the North America Employee Recognition Program. This position will liaison with the outsourced service providers and carriers to ensure the administration of benefits, and provide other general health and welfare-related US and Canadian support. The role is based in Plano, Texas reporting to the Head of Benefits for North America.


You will:

  • Serve as Benefit SME for the Ericsson Benefits Center to resolve case escalations which includes (50%):
    • Monitor and handle the email mailbox used exclusively between Ericsson and Vendors
    • Monitor Service Level Agreement, analyzing to determine trends/issues; recommending changes to processes based upon findings, even escalating issues urgently where necessary
    • Address service delivery issues as needed; handle escalated user calls/issues
    • Interacts with the Benefits Manager, Head of Total Rewards, Global Head of Pension and Benefits and Third-Party Plan Administrators during the resolution of case issues.


  • Support the HR Project Manager in the Recognition program activities which includes the following (25%):
    • Handle all tier 2 inquiries related to E-Star
    • Audit the weekly payroll reports for potential errors
    • Monitor pending approvals and notify managers
    • Perform batch recognition uploads
    • Maintain tracking system for all cancelled Above & Beyond awards
    • Generate monthly and quarterly E-Star status reports
    • Assist with the E-Star communications plan and draft monthly/quarterly communication and create digital signage
    • Create E-star manual (based on the project plan from Achievers) so that all rules and changes can be tracked
    • Monitor and administer additional program modules (for example Emergency Relief Program, New Hire Roadmap)
    • Generate ad hoc reports for clients


  • Other Duties (25%)
    • Prepare and process payments for vendor billings for U.S. and Canada benefit programs
    • Coordinate with consultants in the development of the Benefits Burden
    • Help prepare government filings, plan audits, or other tax-reporting requirements.
    • Conduct New Employee Orientation benefits presentation
    • Support the Benefits Team on new program activities
    • Assist with Merger and Acquisition activities related to Benefits as requested
    • Coordinate meetings and facilitates changes to benefit programs with outside service providers.
    • Handle special projects for Benefits that require senior level analysis/review.


You have:

  • Bachelor’s degree or equivalent
  • 2 – 4 years of related Benefits experience
  • Knowledge of HIPAA, ERISA, and other laws impacting health and welfare benefit administration
  • Ability to work on complex issues where analysis of situations or data requires evaluation of variable factors
  • Proficient PC skills to include MS Office, spreadsheet and database applications
  • Excellent analysis, problem-resolution skill
  • Good time management skills, proactive and service-oriented mind-set




DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

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Ericsson is an equal opportunity employer and is committed to providing reasonable  accommodation for qualified disabled individuals during the application and hiring process.  Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position.  If you require an accommodation due to a disability, please contact Ericsson at or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.


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