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Benefits Analyst II

Job Description

Date: Nov 26, 2019

 

We are looking for a Benefits Analyst II to lead the relationship with the outsourced Ericsson Benefits Service Center and support the North America Employee Recognition Program. This position will liaison with the outsourced service providers and carriers to ensure the administration of benefits, and provide other general health and welfare-related US and Canadian support. The role is based in Plano, Texas reporting to the Head of Benefits for North America.

 

You will:

  • Serve as Benefit SME for the Ericsson Benefits Center to resolve case escalations which includes (50%):
    • Monitor and handle the email mailbox used exclusively between Ericsson and Vendors
    • Monitor Service Level Agreement, analyzing to determine trends/issues; recommending changes to processes based upon findings, even escalating issues urgently where necessary
    • Address service delivery issues as needed; handle escalated user calls/issues
    • Interacts with the Benefits Manager, Head of Total Rewards, Global Head of Pension and Benefits and Third-Party Plan Administrators during the resolution of case issues.

 

  • Support the HR Project Manager in the Recognition program activities which includes the following (25%):
    • Handle all tier 2 inquiries related to E-Star
    • Audit the weekly payroll reports for potential errors
    • Monitor pending approvals and notify managers
    • Perform batch recognition uploads
    • Maintain tracking system for all cancelled Above & Beyond awards
    • Generate monthly and quarterly E-Star status reports
    • Assist with the E-Star communications plan and draft monthly/quarterly communication and create digital signage
    • Create E-star manual (based on the project plan from Achievers) so that all rules and changes can be tracked
    • Monitor and administer additional program modules (for example Emergency Relief Program, New Hire Roadmap)
    • Generate ad hoc reports for clients

 

  • Other Duties (25%)
    • Prepare and process payments for vendor billings for U.S. and Canada benefit programs
    • Coordinate with consultants in the development of the Benefits Burden
    • Help prepare government filings, plan audits, or other tax-reporting requirements.
    • Conduct New Employee Orientation benefits presentation
    • Support the Benefits Team on new program activities
    • Assist with Merger and Acquisition activities related to Benefits as requested
    • Coordinate meetings and facilitates changes to benefit programs with outside service providers.
    • Handle special projects for Benefits that require senior level analysis/review.

 

You have:

  • Bachelor’s degree or equivalent
  • 2 – 4 years of related Benefits experience
  • Knowledge of HIPAA, ERISA, and other laws impacting health and welfare benefit administration
  • Ability to work on complex issues where analysis of situations or data requires evaluation of variable factors
  • Proficient PC skills to include MS Office, spreadsheet and database applications
  • Excellent analysis, problem-resolution skill
  • Good time management skills, proactive and service-oriented mind-set

 

 

 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.

Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information.

Employee Polygraph Protection Act Notice - Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act.  For more information, visit https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf.

Ericsson is an equal opportunity employer and is committed to providing reasonable  accommodation for qualified disabled individuals during the application and hiring process.  Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position.  If you require an accommodation due to a disability, please contact Ericsson at hr.direct.dallas@ericsson.com or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

 

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