At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Service Delivery Line Manager

Job Description

Date: Nov 25, 2019

Ericsson Functional Area: Field Service Operations

Location: Brisbane, Australia

Work Rights: AU/NZ Citizen or Australian Permanent Resident

Travel: up to 10%

Closing date: 16 December 2019

 

As the tech firm that created the mobile world, and with over 45,000 life-enhancing technologies to our name, at Ericsson we’ve made it our business to make a mark. We are on a quest, relentlessly innovating to make technology easy to adopt, easy to use and easy to scale. As a team, we are helping to solve some of society´s most complicated challenges, enabling you to be ‘the person that did that’. 

 

We’ll help you design your future! You can choose to be an expert or a leader or both! Leveraging everything from cybersecurity to machine learning, making smart manufacturing and autonomous mines a reality. With access to hundreds of career opportunities in locations all over the world with the support to really find ‘your great’ and the ability to rediscover it, again and again.

 

Our Exciting Opportunity: 

We are looking for an experienced Field Operations Service Delivery Manager to build and lead teams of predominantly riggers and field technicians. This position is accountable for driving business outcomes, securing successful delivery and maximising customer satisfaction on our Network and contracts. The role reports to the Australia and New Zealand’s Head of Field Service Operations & ASP Manager.

 

As an SDM (Service Delivery Manager), you will provide support via the unit resources and have responsiblity for team deployments, resourcing and financial accountability.

 

Outline of Key Skills and Experience Required: 

  • Background experience working in a Telecommunications leadership role across Field delivery
  • Hands on Technical or Operational knowledge managing build teams (preferably across a RAN rollout)
  • Proven ability to understand key concepts when liaising with build teams, business stakeholders and senior management
  • Outcome focused when working with people – ability to coach, develop and build the team’s performance
  • Financial acumen and business forecast abilities
  • Innovation skills – ability to push ideas and create differentiators
  • Management of change projects to implement new ways of working
  • Ability to work in a matrix organisation and a complex operating environment
  • Outstanding written and verbal communication skills.

 

Outline of Key Responsibilities:

  • Build and train Field teams (e.g. Riggers, Field Service Technicians, Implementation Coordinators) to fulfil resource demand
  • Ensure service delivery execution by build teams as per the agreed contracts and standards
  • Accountable to drive team to delivery as needed
  • Create a productive work environment for their team and functional area
  • Manage unit finances, tools and equipment requirements and full administrative tasks as required
  • Apply service delivery process and models
  • Ensure OHS policy and process are managed
  • Contribute and support services sales with a focus on accurate scope, cost definition and risk management
  • Ensure the capability forecast dimensioning is according to the business requirements
  • Create a productive work environment for their team and functional area
  • Drive performance and competence management.

 

This Role Offers:

  • An opportunity to be part of a successful Telecommunications company and work in an exciting and fast paced environment
  • A collaborative, high performance team environment that operates under a strong, supportive local leadership
  • An organisation that values diversity, empowerment, and people development
  • Opportunity to challenge and further grow in your career
  • Work life balance through flexible working arrangements

 

Why Ericsson?

 

In Australia, we are known for delivering “World-First” projects for Australia's largest and most renowned telecommunications carriers. This is a chance to play a critical role in the success of the Ericsson organisation in Australia, whilst providing you with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry.

 

What’s in it for you?

 

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

 

Next Steps:

 

What happens next once you apply? Read about the next steps here

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For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.