At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Service Delivery Specialist

Job Description

Date: Dec 6, 2019

Job Summary:

Have you been looking for a way to advance your career but just haven't found an opportunity that will allow you to gain valuable skills? In this role you will take your passion for organization, analysis and customer satisfaction to the next level.  

 

We are now looking for a Service Delivery Specialist, are you interested?  As a Service Delivery Specialist, you accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth.

 

This is a great opportunity for someone that wants to the next step in their career.  If you have a combination of administrative and data analysis skills you might be a great fit.

 

In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization.

 

Additionally, you will secure close partnership within the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices. 

Job Responsibilities: 

  • You will lead and support Service Delivery
  • Maintain delivery models, frameworks, job roles, assessments, and strategies
  • Lead sponsors on all levels within Global Service Delivery
  • Deploy and implement Service Delivery Strategy
  • Provide training and drive knowledge transfer

Key Qualifications:

  • Prior Knowledge of Sales Processes
  • Change and improvement management skills
  • Negotiation and argumentation skills
  • Project Management skills
  • Brand Knowledge and skills
  • Fundamental Leadership Competence
  • Financial acumen and skills
  • Inventing and innovating experience
  • You are capable of formulating strategies and concepts
  • Presenting and communicating information
  • Social, communication and negotiation skills
  • You excel in adapting and responding to change

<span style="font-family:"Times New Roman",serif">DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

<span style="font-family:"Times New Roman",serif">We are proud to be an EEO/AA employer M/F/Disabled/Veterans.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

<span style="font-family:"Times New Roman",serif">Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

<span style="font-family:"Times New Roman",serif">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

<span style="font-family:"Times New Roman",serif">Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.

<span style="font-family:"Times New Roman",serif">Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information.

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<span style="font-family:"Times New Roman",serif">Ericsson is an equal opportunity employer and is committed to providing reasonable  accommodation for qualified disabled individuals during the application and hiring process.  Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position.  If you require an accommodation due to a disability, please contact Ericsson at hr.direct.dallas@ericsson.com or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

 

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