At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Network Engineer - Customer Complaints Handling

Job Description

Date: Jan 16, 2020

Job Description

 

  • Handling customer complaints and provide solution with proper explanation report.
  • Whole Network parameter audit and to provide recommendation to sort-out inconsistencies
  • Necessary feature implementation and recommend parameters settings to better data services
  • Act as a leader and mentor in day to day operations to provide insights for less experienced colleagues
  • Engagement with sales and accounts teams to Drive add-on sales and new business opportunities during the entire process to contribute to increased sales volumes
  • Engagement with Managed Services teams to plan and coordinate common activities and develop synergies leading towards common goals 

 

Job requirement

 

  • A minimum of 3 years work experience in RF Design, Initial Tuning & Optimization
  • 2 years proven expertise on DT & Customer complaint handling
  • Knowledge and experience with data collection tools, e.g. TEMs Investigation 13.0
  • Statistical and Performance Analysis (Business Object, ENIQ, M2000, NETACT, FACTS, ITK)
  • Command Handling, Traffic Observation, and Alarms Management (WINFIOL, CME, MOSHELL, M2000)
  • Network Planning and Performance analysis (MAPINFO, MCOM, NEXPLORER)
  • Good Knowledge on the ERICSSON/HUAWEI RAN Portfolio

 

Skills / Qualification

 

  • Leadership and communication skills
  • Ability to interact with customer and identify area of improvement
  • Result oriented with focus on product quality and customer satisfaction
  • End-user / customer problem investigation and give quick remedies and solutions
  • RF Related Small Tools and Macros (Exert, Google Earth, PIANO, MAPSOURCE etc.)

 

Personal Attributes

 

  • Self-motivated. Ability to work under pressure and learn independently.
  • Good presentation, time management and leadership skills & ability to work with diverse backgrounds
  • Result oriented with focus on customer satisfaction and project delivery
  • Fluent French, written and spoken. English is a plus

 

 

Next Steps:

 

What happens next once you apply? Read about the next steps here  

For your interview preparation, here are a few “Tips & Tricks” from our recruiters

For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

 

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Benin (BJ) || || Cotonou || ServEng

Req ID: 307141