Ericsson CU: Managed Services
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At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Our Exciting Opportunity
We are now looking for the Manager Back Office - IP Core, who will be responsible for the coordination of people and customer management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
You will help with Assurance support activities
- Incident management
- You will assist with Problem management
- System administration
- Solving problems expertise and handling customers and team
To be successful in the role you must have
- Bachelor level, in engineering (IT, Telecom)
- 6-8 years’ experience in the respective domain
- Skills in Transport - DWDN, IP RAN, IP Core, microwave etc. multi vendor
- Being able to support 24/7
- Knowledge of Managed Service telecom operations practice
- Knowledge sharing and collaboration skills
- Ericsson knowledge
- English skills
- Delivering results & meeting customer expectations
- Working with people
- Crafting & innovating
- Applying expertise & technology
What's in it for you?
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson Indonesia and Ericsson Thailand has been Great Place to Work - Certified™ in 2020.
What happens next once you apply?
What happens next once you apply? Read about the next steps here
For your interview preparation, here are a few "Tips&Tricks" from our recruiters
Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.