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Customer Project Manager

Job Description

Date: Jan 7, 2020

Customer Project Manager

Job Summary:

We are now looking for a Customer Project Manager (CPM), to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.

The CPM will join a team talented team, focused on a key UK customer and take responsibility to deliver 5G Proof of Concept such as Ericsson Cloud Container Distribution (ECCD) solution. The success in delivery this project is critical for Ericsson's future 5G business not only with this customer but also pave the way as a 5G leader to attract other potential customers.

Job Responsibilities: 

  • You will establish the project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities
  • Drive project execution: track project activities, monitor and handle changes, conflicts and critical issues
  • Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
  • Handle project finance: ensure financial system monitoring
  • Develop the business: participate to contract preparation and to pre-sales meeting
  • Develop the CPM discipline: simplify processes, methods and tools with creative ideas

Key Qualifications:

  • Education: BE in Electrical Engineering/Computer Science or similar qualifications
  • Significant experience in Telecom/ICT field, mostly within relevant job roles (or with similar R&R) inside or outside of Ericsson
  • Area of expertise – Telco Core & Cloud
  • Financial Acumen & Analysis Skills
  • Business Understanding
  • Consultative Selling Skills
  • Customer and Market Insight
  • Negotiation, Persuading & influencing Skills
  • Project Management Skills
  • Occupational Health & Safety (OHS)Leading & supervising
  • Planning & organizing
  • Proficiency with the English Language
  • Additional Requirements:
  • Hold PMI certifications or PRINCE2 "Practitioner Level" or Agile or scrum certification is preferable
  • Project sales process
  • Contract management 3rd pp suppliers management experience