At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Cloud Delivery Manager

Job Description

Date: Dec 10, 2019

 

 Competency : INFRA & NFVI

 

To be Successful in this role, you must have:

 

We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services.  You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

 

  • Work closely with and secure customer contract fulfillment
  • Collaborate and maintain relationships
  • Distribute information to internal partners and call out delivery Issues
  • You will stay up to date with financial data
  • Identify new business opportunities

 

Key Qualifications:

 

  • You possess PROPS-C process and hardware services knowledge
  • Change and improvement management skills
  • You have strong business understanding and Ericsson business knowledge
  • Financial acumen and skills
  • You will promote knowledge sharing and mentoring
  • Trade compliance knowledge
  • Responsible for delivering results & meeting customer expectations
  • You will drive Entrepreneurial & Commercial Thinking
  • Leading & Supervising
  • Deciding & initiating action
  • You are capable of coping with pressures & setbacks

 

Additional Requirements:

 

  • Very good leadership and management skills
  • Excellent social skills and strong customer orientation
  • Self-motivated and teammate.
  • Ability to adapt to change

 

Education: Graduate in Computer Science or Similar

 

Minimum years of relevant Experience: 10+ of relevant work Experience