Head of build solution engineering should set up the team, define the goal, organization, R&R, operation plan, implementation process, tools, work instruction, competence build up plan, hold period workshop & meeting to review the KPI, key issue progress, experience sharing and transfer to achieve team goal via the team.
The goal of the solution engineering team is to provide function to create and ensure Customer value and satisfaction through an efficient Service delivery.
NRO Service strategy
NRO Service Delivery Strategy
NRO Service Delivery Process
Service Delivery Information for Service Product
NRO service delivery work instructions
Technical sales support
CSR for selected deals
The Service Delivery Line Manager shall create and ensure Customer value and satisfaction through an efficient Service delivery.
A main purpose of the Service Delivery Line Manager is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies.
Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction.
All activities in the Ericsson group are performed under the responsibility of one or more line managers.
A Service Delivery Line Manager has one, or more, sub-ordinates and is appointed by a superior manager and approved by the appointee’s “grandparent” line-manager following normal procedures at recruitment. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.
Responsibilities & Tasks
Local Adaptation of Global delivery process
Owner of local Engineering system and WoW
Define and owner of type sites
Local product configuration management
Owner of master Product list
Owner of Design and Document requirements and rules
Quality assurance of Site Engineering delivery
Input to Installation Service Scope of Work for (A)SP Management
Owner of Responsibility Matrix toward Customer for Engineering matters (input to Installation Responsibility Matrix for (A)SP Management)
Support Sourcing in Engineering service
New Product Introduction (NPI)
Financial Acumen & Skills
Sales Process knowledge
Service Delivery Process, Models & Strategy
Working with People
Formulating Strategies & Concepts
Relating & Networking
Adhering to Principles & Values
Leading & Supervising
Adapting & Responding to Change
Minimum Qualifications & Experience Requirements:
MSC, MBA or equivalent through experience
What’s in it for you?
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
What happens next once you apply? Read about the next steps here
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: China (CN) || || Beijing || ServEng
Req ID: 306473