Ericsson is one of the leading ICT providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world. Our IoT, 5G and automation technology stands ready to unlock a wave of new value and thus bring positive change.
We are now looking for a Customer Technical Manager that will provide technical expertise and support to our customers in the IMS (IP Multimedia Subsystem) domain. In this role, you will be working in close cooperation with the Service Delivery Manager who is contractually responsible for the Support Contracts delivery. You will lead the trouble shooting teams and ensure that customer is satisfied with the support delivery. In addition to driving the operation, you will from time to time configure and integrate different nodes and solutions in new and live customer networks. The Customer Technical Manager typically interacts with customer’s technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D and 3rd party suppliers. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid and we count on you to continuously keep your competence and skills up to date. You have full access the Ericsson competence development platforms which include both instructor lead and web based training. The role more than often requires you to take on responsibility and it is important that you can work independently and in close cooperation with the team.
-Lead the trouble shooting teams.
-Own the CSR (Customer Service Request) delivery and ensure customer satisfaction.
-Handle customer enquiries end to end as the customer technical advocate in Ericsson.
-Experience within IMS and/or UDC (User Data Consolidation)
-Preferably you have a Master of Science / Bachelor degree or equivalent in any of the following: Computer Science, Telecommunication, Information Technology, or Electrical Engineering
-Soft skills that we value are the ability to work in a team, take initiatives and communicate with others. You also need to be self-confident and have a high level of accountability.
-You are expected to have strong English skills both written and orally.
-The work requires that you are self-driven and service minded since the quality of our work has a direct impact on the customer satisfaction and perception of Ericsson as a professional company.
-Prior experience and competence working with underlying native architecture platforms and Cloud environments is an advantage.
Final candidate will be asked to take part in an additional background check supported by an external provider.
Apply now or the latest 16th December!
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Primary country and city: Sweden (SE) || || Stockholm || ServEng
Req ID: 305916