Are you motived by leading the charge in helping others and delivering excellent customer service? Do you consider yourself a leader who is a curious person that enjoys solving problems related to computer systems, hardware and software? Does working in an open and collaborative environment appeal to you? If yes, then the Ericsson My IT Centers are the place for you!
Our Exciting Opportunity:
Removing barriers and supporting ICT Techs in solving our user’s computer system, hardware and software problems as well as train and guide users and Techs in the utilization of these tools
You are the Team Lead and the face of MY IT Centers across North America and work in an open concept MY IT Center which is set up for collaboration and knowledge sharing
You have the opportunity to impact Ericsson employees and make a difference in their day
You get to be a part of the transformation from legacy to fully connected environments, and help support Techs and users on this journey
Use F2F, video, phone and email to interface with users and Techs across North America
Pro-actively monitor for recurring issues and drive ICT Techs to analyze and work to solutions to establish mitigation plans to address
Minimum 2 years in Team Lead or Supervisory type role
Minimum 3 years’ experience working with Win 7/10
Expertise with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.)
Experience and knowledge in managing iOS and Android devices
Exceptional Customer Service skills (Friendly, approachable, calm under fire, patience)
Proven experience as a help desk technician or other customer support role
Excellent teamwork, time-management and organizational skills
Ability to diagnose and resolve basic technical issues
Excellent verbal and written communication skills
Strong leadership and influencing skills
Desire and experience in training others
You might also have:
Experience with Macbooks / Linux
We work in an industry where new opportunities are emerging every day. And as these new opportunities emerge, we see the potential to make a difference. Our business strategy is our plan, our blueprint and the clear pathway for us to deliver on our mission- to enable the full value of connectivity. We will win by creating technology that is so intuitive, flexible yet robust and reliable that it enables game-changing ideas to be adopted at speed and scale.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
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