At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Support Engineer 2G/3G/4G

Job Description

Date: Nov 18, 2019

Job Summary:


We are now looking for a Support Engineer that will provide technical service and support to our customers.
In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will
configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service
engineers and other groups within the Service Delivery organization. You may also interact with groups in
sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one
area. You are expected to travel internationally and work in different cultural environments. The technical
development is rapid and you are responsible for continuously keeping your competence and skills up to
date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both
hardware, software and network knowledge. You will work, collaborate, and communicate in an international
environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more
than often requires you to take on big responsibility and it is important that you can work independently.


Job Responsibilities:

 

  • Customer Issue handling

  • Handling of dedicated support

  • Software Update Management (SUM) handling

  • Developing and maintaining relationships

  • Identifying new business opportunities

  • Performing on-call duties when required


Key Qualifications:

 

  • Min 3 years of experience in a technical role: Integration Engineer, Support Engineer or similar

  • Domain experience: RAN (2G/3G/4G) domain

  • Good troubleshooting skills for RAN products and technologies (GSM, WCDMA, LTE, BSC RBS, RNC, NodeB, ENodeB, ERS, etc.)

  • Good integration skills for RAN products

  • Negotiation & argumentation skills

  • Planning & organizing skills

  • Delivering results & meeting customer expectations

  • Presentation & communication skill

  • French and English fluency is required

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Tunisia (TN) || || Tunisia, les Berges du lac || ServEng

Job details: Support Engineer