We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of assigned account. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams as well as the sales organizations within Ericsson Japan.
•Secure customer contract fulfillment
•Collaborate and maintain relationships with internal and external stakeholders
•Manage scopes and associated budget as well as margins
•Lead emergency handling with Support Engineers remotely in Japan/Global as well as customers
•Identify and develop new business opportunities
•Education: Buchelor's Degree in technology field (Master's degree a plus)
•Min years of experience: 5 years in Project Management or Service Delivery Management in Telecom/IT Industries with ITIL certificate a pluis
•Domain experience: Virtualization/Cloud/Packet Core
•Minimum 3 years of Leadership experience with involvement in presales
•Telecom Market insight
•Financial analysis skills a must
•Negotiation skills a must
・Consultation skills a must
•Business level English skills a must
•Change and improvement management skills
•Excellent social skills and strong customer orientation
•Ability to adapt to change
・Flexible in fast-paced multi-cultural environment
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Japan (JP) || || Yokohama || Consulting&SysInt
Job details: Service Delivery Manager Job Stage 06