At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

ICT Engineer

Job Description

Date: Nov 18, 2019

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With over 90,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other. 

Job description: - Specilaist - Remote Anywhere Operations


The RA Back Office provides third-level support on incidents, problem resolutions and technical operations.

The Citrix Network Expert should be expert on Citrix Netscalers.

Tasks during service implementation

Typical tasks for the Citrix Network Expert would be:

  • Gather requirements and provide input on the RA Citrix design
  • Install and configure the RA solution
  • Install routers, switches, load balancers and firewall equipment
  • Execute test scripts
  • Create technical documentation
  • Provide technical  support
  • Design/configure alarms for Citrix network (monitored by the Front Office team)

1.1Tasks during service operations

  • Investigate and resolve incidents
  • Investigate and diagnose problems. Where applicable, identify short-term work-around solutions.
  • Act as Citrix expert and identify enhancements in RA solution, provide input to RFCs etc.
  • Support and maintain routers, switches, load balancers and firewall equipment
  • Create technical documentation
  • Provide technical  support
  • Redesign and reconfigure alarms for Citrix network


2Profile and Track Record

2.1Primary profile and track record

  • Education
    • Citrix CCEE certified
    • Citrix  CCP - Networking
    • Cisco CCNA
  • Professional skills
    • 8+ years of proven experience with Citrix Netscalers.
      • Experience in deployment and configuration of NetScaler on both the Classic and N-Core platforms on both VPX and SDX architecture
      • Experience in Disaster Recovery and High Availability with NetScaler SDX and Branch Repeater platforms
      • Experience of a multi-tenant SDX design, implementation, support and operations
      • Experienced with advanced configuration and implementation of the Access Gateway, Load Balancing, Global Server Load Balancing (GSLB), Context Switching, and policies.
      • Experience with Citrix Command Center and integration to other platforms and solutions for configuration, change, monitoring and reporting purposes
      • Designs, builds, and enhances the NetScaler and connecting environments. Works closely with the Architects and other delivery teams to ensure alignment and functionality for the integrated services and external components. Example of integrated services and external components:
        • Active Directory (LDAP)
        • RADIUS
        • PKI – certificate based authentication
        • Web Interface
        • Citrix StoreFront
        • Citrix XenApp
        • Citrix XenDesktop
        • Citrix Provisioning Services (PXE, TFTP)
        • Citrix Receiver
        • Citrix SmartAccess
    • Experience from design and implementation of firewall rules
    • Experience from working with SYSLOG
    • Experience from large, complex IT environments
    • Experience with common routing protocols such as BGP, WCCP and OSPF
    • Experience with TCP/IP, load balancing and connectivity methodologies
    • Knowledgeable within network security and integration with the XenApp environments
  • Personal skills
    • Ability to work well in teams
    • Good at managing stress and work under pressure
    • Strong drive in initiating, executing and completing given work tasks
    • Able to exercise authority and able to delegate
    • Excellent communication (written and oral) and interpersonal skills
    • Good technical, problem solving and communication skills
    • Good at multitasking
    • Analytical skills and the ability to draw conclusions from a series of events

2.2Supplementary competencies and track record

This is an added advantage, but only, provided that the primary profile and track record requirements have been fully met.

  • Education
    • MSc. or other academic degree in Computer Science or Engineering
  • Professional skills
    • Experience from Ericsson’s Incident-, Problem and Access management processes
    • Experience with ITIL Framework and support in general
    • Knowledge of the Ericsson organization, products, processes and customers


The Citrix Expert /Specialist should report directly to the Operational  manager in India.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.