At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Support Engineer BSS

Job Description

Date: Nov 8, 2019

Job Summary:

We are now looking for Support Engineer that will provide technical service and support to our customers. In this role, you
will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different
nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other
groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local
authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are
expected to travel internationally and work in different cultural environments. The technical development is rapid and you are
responsible for continuously keeping your competence and skills up to date.
Working as Support Engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software
and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues
internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility
and it is important that you can work independently.excellent performance.


What you´ll do?


• Customer Issue handling
• Handling of dedicated support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring
• Developing and maintaining relationships
• Identifying new business opportunities
• Performing on-call duties when required


What you´ll need?


• Min. 3 years of experience in a technical role: Integration Engineer, Network Engineer, Support Engineer and similar
• Domain experience: BSS domain
• Good troubleshooting skills for BSS products (CCN, OCC and CRS, etc) SDP, AIR and VS are plus
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• French and English fluency are required

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status,
national origin, ethnic background, age, disability, political opinion, social status, veteran status, union
membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in
employment in every location across the world in which the company has facilities. In addition, Ericsson
supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual
orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability,
political opinion, social status, veteran status, union membership or genetic information.

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

 

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

 

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

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