At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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1st Level Operations

Job Description

Date: Nov 5, 2019

Job Summary: 

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. 

Responsibilities: 

You will support the following systems and functions: 

  • Event management 
  • Incident management 
  • Remote site access control 
  • Legal request execution 
  • Billing operations 
  • Assurance support activities

Key Qualifications: 

  • Education:  Academic degree, minimum on bachelor level, in engineering (IT, Telecom)  
  • Minimum years of experience: 3-5 years’ experience of deploy system test and lead testing team.
  • Domain experience:  area of expertise – (Recruiter to supply) e.g. Cloud, BSS, OSS etc.
  • ISEB/ISTQB software testing qualifications would be an advantage 

Additional Requirements:

  • Knowledge sharing & collaboration skills 
  • Problem solving & creative thinking 
  • Ericsson knowledge 
  • English skills 
  • Delivering results & meeting customer expectations 
  • Analyzing 
  • Working with people 
  • Manage instructions & procedures 
  • Applying expertise & technology