At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Change Manager

Job Description

Date: Nov 28, 2019

Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson


So..who is Ericsson today and, how does it supports you and the community?

In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value



The impact of your role at Ericsson :

The Change Manager will have a key role in the Operations and Services Support Unit, by controlling the E2E lifecycle of all changes that are requested to be implemented in our customers infrastructure and ensuring that any necessary modification to the customer services or resources is made correctly, following standard procedures and resulting in minimum or no impact on the customer’s services.

He will have to focus on assessing and evaluating the risks of all proposed changes and secure that any necessary measures to mitigate them are taken.


You will also:

  • As a key member of the Operations and Services Support Unit, the main responsibility is to manage, control and drive service quality and availability through the Change Management Process.
  • Provide risk assessment and evaluation for all proposed changes and ensure clear understanding, communication and mitigation of all risks.
  • Impact analysis execution or/and control for all requested Changes.
  • Administration of all Change Requests in the ITSM system.
  • Prepare related documentation for CABs.
  • Communicate the change schedules (approved/planned Change Requests / Planned Works) with the customer and all other involved/related parties, including 3PP.
  • Inform in a timely manner all related parties when a change or planned work is to be executed.
  • Daily availability of correct CR or PW overviews.
  • Availability of procedures on how to act when a CR or PW causes unexpected impact.
  • Secure and influence all parties who need to perform action in the customer networks, but as well the activities which are related to the networks that the Change Management process and procedures are followed.
  • Support and coach all parties (stakeholders) involved and/or related to the Change Management Process so they can work to their fullest potential.
  • Provide training and support on processes and relevant tooling/systems when and where required.
  • Be an active and visible coach to executive leaders on Change Management.
  • Ensures continual process improvement.
  • Assessing change trends and issues/incidents related to change implementation and deliver clear performance reports with complete and accurate data on them.
  • Use performance reports to monitor activities and trends, measure results and implement comparison metrics in order to identify improvement needs.
  • Development of operations performance reports and reporting structure requirements in a timely manner.
  • Identify resistance and performance gaps, and work to develop and implement corrective actions.
  • Responsible for the delivery of Ad-hoc operational and Executive reporting related to the Change Management Process.

How your expertise will make the difference (Qualifications needed)

  • Must be able to demonstrate a solid understanding of the Change Management Process and how it interfaces with other ITIL Processes, IT and Business departments
  • eTOM/ITIL Service Management provable working experience.
  • Minimum a high level understating of the Mobile Telecom Infrastructure, including knowledge of Multi Technology/Multi Domain Telecom Environments like 2G/3G/4G and respective Network Domains.
  • Clear high level understanding of IT Network and IT Application is a big plus.
  • Understating of concepts related to Telecom/IT Industry like Cloud and MVNE/MVNO Platform.
  • Experience in using BMC Remedy is considered a plus.
  • Proficiency in the MS Office set of products, including Outlook is mandatory
  • University degree in Telecommunications, Engineering or possess equivalent experience in a related field.
  • Fluency in English, both written and spoken is mandatory
  • Fluency in other European languages is considered a plus.
  • Communication and networking skills.
  • Presentation skills.
  • Customer focused.
  • The ability to interact with higher management levels.
  • To be able to develop and manage strong team relationship and partnership, with orientation towards knowledge sharing and collaboration.
  • Business/Customer understanding.
  • Self-motivated. Good analytical skills.
  • Strong people relationship

Benefits to suit your dreams (What’s in it for you?)


  • Contract type: full time
  • 25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
  • Medical & life insurance;
  • Career plan mentoring;
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • WFH & Flexible Working Hours – update if applicable;
  • Flexible benefits from your favorite brands available on flexible benefits portal;
  • Gym subscription (availble in flex benefits together with a series of other options);
  • Internal learning platform to develop your knowledge, skills and competencies & curated external content -- articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile enabled);
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • In case of travel, daily allowance, transport, and accommodation will be paid by the company;
  • Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
  • & more other benefits that the recruiting we are looking forward to present them to you, once applied.
    Still curious? Find your job!
    As a global pioneer in communications technology, there’s a lot more than meets the eye at Ericsson. We invite you to get to know us better. Working with us you will find all sorts of job opportunities. Everything from Developer to Data Scientist to Designer. Plus all those other roles who do not start with the letter 'D'