Are you a highly committed and passionate person to take challenges who’s does not get panic in any extreme customer pressure and at same time are you capable to take right decisions? Do you have good communication, negotiation skills and vast telecom knowledge? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment.
Our Exciting Opportunity:
— Is a most critical function of Service Area Support ”Emergency Recovery Center”.
— Responsible for Emergency Handling Services and accountable to restore the customer system to pre-outage performance level in the shortest possible time.
— You’ll lead Emergency Recovery team comprising of Local and Global team and ensure Emergency Support Services are delivered in an appropriate and professional manner.
— You’ll get an opportunity to trigger and lead Crisis Management during massive network or country wide outages
— You get to work with a best in class Local and Global team, while interacting closely with our customers
— You can remove barriers and address complex situations with regards to technical and political challenges while driving the emergency
— You get an opportunity to show you leadership skills while driving technical and management bridge
— Participate with various levels of Regional, Global Support management in post event analysis
— Ability to solve problems, establish facts and draw valid conclusions
— Ability is to lead and manage technical team.
— Ability to remain calm and focused under extremely stressful situations.
— Ability to handle highly political situations.
— Remains open minded when approaching problems, considering all inputs and available alternatives before making decisions.
— Has a level of customer service skills necessary to handle diverse customer reactions, especially aggressive and/or disruptive
— Must be aware of and be able to convey issues of customer/market diversity to the recovery team.
— Ability to guide Global Support specialists through the recovery without impeding data collection for later investigation.
— Excellent verbal and written communication skills
— Telecom Network Knowledge
— Always available in designated shifts and availability to support after shifts
You must have:
— Background in Customer Support Services
— Hands on experiences on either of Telecom Products e.g. Core, BSS, OSS, Radio, Cloud,I MS etc.
— Engineering experience or equivalent and should have 3 years trouble shooting experience in a Telecom domain
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Mexico (MX) || || Mexico City || ServEng
Req ID: 303779