At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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SDAP NPI Readiness Manager

Job Description

Date: Jan 17, 2020

Why is Ericsson a good place to work

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions - and our customers - are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With close to 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favorite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

 

The primary objective of Operational Readiness is to ensure that all new products or new integrations for SD A&P Customers have complied to a set of Operational criteria to certify that the solution or deployment has been tested & verified for stability and performance, is operational, properly documented and supportable before Operational handover.

In addition, it secures that Operational resources and teams are properly prepared and ready to take over support of the new product or integration, while Operational tools and processes are in place.

SDA&P Readiness Management is responsible for end to end transition and handover of projects to SDAP Operations. The following types of projects will require Operational Readiness Management:

•NPI (New Product Introduction): Onboarding of new Service Delivery platforms, applications or tools from Solution Design & Development.

•CI (Customer Integration):  New Customer integration of SD A&P solutions or applications

 

The NPI Readiness Manager's role includes:

  • Operations accountable to drive NPI or Integration project related Transition and Handover activities.
  • Analyze project delivery on Scope, Design, Solution, End User Performance Parameter, Test Execution & Result summary, Defect tracking and Capacity & Lifecycle.
  • Project Governance throughout project lifecycle from operations perspective; Escalate to management stakeholders whenever required.
  • Liaise with Contract Manager to ensure Third Party /Vendor support is available post project delivery.
  • Liaise with Configuration Manager to ensure Asset management function with in operation is complied.
  • Secure Application and Server Operations teams have all required documentation, competence and tools available to take ownership of the solution and customer
  • Secure the Solution meets all criteria for stability and performance prior to handover to Operations
  • Secure Support Functions including; Service Desk, Event Management, Incident, Problem and Change Management are prepared to support the incoming project
  • Ability to take decision regarding acceptance into Operations or not considering operations and business requirements

 

Requirements:

  • Minimum 3 years experience in IT Operations, in capacity of Readiness Manager or at least as Incident, Problem or Change manager. 
  • Experience in project execution as Project Manager
  • Experience with New Product Introduction requirements and procedures
  • Excellent leadership skills
  • Assertive with excellent communication skills
  • very strong organizational and time management skills
  • Ability to multi-task and manage multiple projects at a time
  •  

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: India (IN) || || Noida || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Req ID: 303695