We are now looking for a Service Delivery Manager.
Are you a dynamic, customer-focused and self-motivated professional? Do you consistently exceed performance goals? Do you have Experience working in a fast-paced and solutions-oriented environment? If you are dedicated to providing high quality program management and solutions please join our team.
We need someone that can validate metrics and utilize their financial acumen to accurately forecast headcount needs.
As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth.
In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization.
Additionally, you will secure close partnership within the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices.
- You will evaluate net sales and forecast headcount based on those numbers
- You will lead and support Service Delivery
- Maintain delivery models, frameworks, job roles, assessments, and strategies
- Lead sponsors on all levels within Global Service Delivery
- Deploy and implement Service Delivery Strategy
- Provide training and drive knowledge transfer
- You are financially astute and comfortable with analyzing business cases
- You possess at least 2 years of Service Delivery experience.
- A track record of success interacting with high level customers and decision makers.
- Prior Knowledge of Sales Processes
- Change and improvement management skills
- Negotiation and argumentation skills
- Project Management skills
- Brand Knowledge and skills
- Fundamental Leadership Competence
- Financial acumen and skills
- Inventing and innovating experience
- You are capable of formulating strategies and concepts
- Presenting and communicating information
- Social, communication and negotiation skills
- You excel in adapting and responding to change
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
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Primary country and city: United States (US) || || Plano || IT
Req ID: 303694