At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to drive change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

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Service Delivery Manager

Job Description

Date: Oct 30, 2019

Job Summary:

Ericsson EDGE GRAVITY are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of contracted services to our customers. In this role you will be the main customer interface and also responsible for managing several third party suppliers. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes  working closely with internal operations, global support, and product management teams.

Job Responsibilities:  

  • Work closely with and secure customer contract fulfillment
  • Collaborate and maintain relationships
  • Distribute information to internal partners and call out delivery Issues
  • You will stay up to date with financial data
  • Identify new business opportunities

Key Qualifications:

  • Education Background- Bachelor or above
  • Both Japanese and English fluency is mandatory
  • Delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities
  • Domain experience: Cloud, Datacentre/Infrastructure, IP.
  • Financial analysis skills
  • Negotiation and argumentation
  • ITIL
  • You have strong business understanding and Ericsson business knowledge
  • You will promote knowledge sharing and mentoring
  • Trade compliance knowledge
  • Responsible for delivering results & meeting customer expectations
  • You will drive Entrepreneurial & Commercial Thinking
  • Leading & Supervising
  • Deciding & initiating action
  • You are capable of coping with pressures & setbacks
  • Promote networking
  • Additional Requirements:
  • Very good leadership and management skills
  • Excellent social skills and strong customer orientation
  • Self-motivated and teammate.
  • Ability to adapt to change

Additional Requirements:

  • Very good leadership and management skills
  • Excellent social skills and strong customer orientation
  • Self-motivated and teammate.
  • Ability to adapt to change

 

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

 

Primary country and city: Japan (JP) || || Tokyo || Consulting&SysInt

Req ID: 303353