The Application Development & Maintenance (ADM) Delivery Manager shall take ownership of the customer relationship responsible for ensuring the correct & proper delivery of Services as specified in the ADM contracts & frame agreement services. Manage the scope of the service contract with the customer according to agreed time, cost & quality requirements. Contribute to P&L of the business dealing with single ADM contracts, frame agreement services. Seek & identify new opportunities. Make continuously cost efficiency
Responsibilities & Tasks
- Secure contract fulfillment
- Service Management
- Quality Management
- Resource Management
- Procurement Management
- Customer management
- Ericsson portfolio knowledge
- Communication skills
- Ericsson Knowledge
- Project Management skills
- Commercial Acumen & Skills
- English skills
- Negotiation & Argumentation Skills
- Customer Insight
- Market Insight
- Local industry & standards knowledge
- Presenting & Communication information
- Leading & Supervising
- Relating & Networking
- Delivering Results & Meeting Customer Expectations
- Planning & Organising
Minimum Qualification & Experience Requirements
- B.Sc. of computer science or engineering , Master degree in finance is a plus
- Min 10 years of experience
- Strong knowledge in GSM
- Proven records of product knowledge in Telco OSS
- Ericsson product knowledge in Inventory, EOC, ENE
- A proven record handling of different team members seniority levels
- A proven record of handling local and offshoring teams
- A proven record handling projects of size $20-$50M
What’s in it for you?
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.
What happens next once you apply? Read about the next steps here
For your interview preparation, here are a few “Tips & Tricks” from our recruiters
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
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Primary country and city: Saudi Arabia (SA) || || Riyadh || IT; ServEng
Req ID: 303263