Head NDO

Job Description

Date: Oct 16, 2019

Why Ericsson?


Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers.


Position: Head  NDO (Network Design and Optimization)

Reports to: Head CU Operations   


Job Role Summary

This role  will have overall accountability end to end for the overall Network Design and Optimisation business. You will be expected to lead and proactively drive within all phases of the sales and delivery lifecycles  to ensure a profitable business outcome with high levels of customer satisfaction. As  Head  NDO, you will ensure that your team is dimensioned both in scale and skill to meet the business needs of the organisation from both tactical and strategic perspectives. A relentless focus on extracting bottom line improvements via automation, processes, tools and delivery model innovations will be a key component of the role. You will also be expected to proactively drive top line growth together respective sales teams with the Key Account. As far as customer relationships you will be expected to engage on a regular basis to develop key relationships and ensure high levels of satisfaction throughout all phases of the NDO business.  



Overall Job Accountabilities 

Developing and Leading a team in both scale and skill to deliver according to agreed business and delivery strategies.

Tracking project financials and ensuring that respective plans are developed and put into place together with respective stakeholders to ensure financial Targets are being achieved.

Proactive engagement in measuring and tracking key efficiency indicators across cost centre and project and executing on plans to improve.

Defining, develop and drive execution of tactical and long-term strategies to support overall business objectives.

Drive 100% compliance of OHS adherence and COBE/Ethical conduct within all programs in CU Operations

Together with the respective project/program organization, enhance the profitability through continual commitment and proactive drive of efficiencies via tools, process and innovative delivery strategies. You will leave no stone unturned to find smarter, faster deliveries, leveraging on automation – ML and AI.


Proactive engagement and leadership with the respective sales organizations within the Key Accounts to identify and drive leads and opportunities from concept to realization. You will have key role reinforcing add- on sales culture and driving top line growth.

Provide the leadership on the evaluation, certification and management of authorized services providers/sub-contractors

Ownership & implementation for all tool platforms required for the NDO deliveries are deployed, operated and maintained throughout their lifecycle.

Lead C-Level customer presentations where required and proactively engage on a regular basis within the customer organization to identify needs, expectations and develop close relationships.

Proactively analyses customer network data for capacity bottlenecks impacting customer experience, creating a proposal of where and when to invest which is to be tabled and progressed with the Key Account.



Leadership Qualities

Demonstrated ability to lead large service delivery teams in diverse and complex operational environments.

 Required to develop a culture with your team that challenges, sustains, engages, and motivates your people

Candidate is expected to be  accountable in everything you do and you know how to hold others accountable to achieve common goals of your organization.

 Should have an extremely proactive approach, when issues are raised to you action will be taken and driven to conclusion.

Should lead by example in everything you do and you generate energy in those around you to achieve goals.

Take ownership, make the hard decisions, drive to conclusion, don’t blame others, be humble to seek help when needed and learn from previous mistakes.



Degree in Electrical, Electronics or Telecommunications Engineering or IT mandatory

Other Business-related qualifications highly regarded


Relevant Experience

Minimum 15 years of relevant experience in ICT Industry with experience in pre-sales and service delivery

Operational telecoms management experience of a least 5 years.

Demonstrated Network Design and Optimization background of at least 10 years

 Proven track record of leading teams to successful project outcomes in customer projects and CxO engagement.

Senior leadership experience, previous management experience and other leadership skills will be considered as an advantage

Demonstrated ability to work in a demanding service environment with changing and tight deadlines.

Solid and proven negotiation and conflict management skills


What’s in it for you?

We’ll help you design your future. You can choose to be an expert or a leader or both! Leveraging everything from cybersecurity to machine learning, making smart manufacturing and autonomous mines a reality. With access to hundreds of career opportunities in locations all over the world with the support to really find ‘your great’ and the ability to rediscover it, again and again.

What’s more, you’ll experience the inclusiveness and warmth of a proudly global company that’s only ever been in it for the long-term. You’ll feel the enthusiasm of a totally international and truly tenacious team at your side for the moments of life that matter to you. 


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.