Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 90,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world’s mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.
To manage the customer Network Problems and drive the problems and Change into closure.
Ability to Lead Tier 2+ resolver groups to closure. Ability to Represent the team and provide Smart Alternatives.
Deep Insight into Problem & Change Management in the areas of Cisco, Nortel, HP and Juniper in Routing and Switching.
Deep Understanding of Networking technologies, Network Security Technologies and Cross Platform exposure is Mandatory.
Hands on experience with F5 LTM & GTM
Deep Understanding of Networking technologies, Network Technologies and Cross Platform exposure is Mandatory
Deep Understanding of OSI and Network technologies.
Certified CCSP or JNCIS- Sec in Security with ability to seek expert Certifications.
Good knowledge about ITIL process.
Take ownership of Problems & Changes and Work OEM's in fixing problem Bugs and Solutions ensuring the Problem is Driven to closure. Ability to work with other data and Application Infrastructure Groups to resolve the problem.
Manage process issues to resolution in a professional manner, balancing the need for control with the operational needs of the business.
Engage the Customer in Presenting the RCA if Need Arises.
Ability to Engage the Customer CIO team to drive solution and Product recommendation.
Represent Audit and Drive Recommendation
Ability to Drive Training problems to lower resolver Groups.
Perform periodic reporting.
Relevant Experience: 4-11 Years
Primary Skills :
Combination Looking : F5 Load balancer, Routing and switching primarily in Juniper products, Paloalto firewall.
Combination Looking :– F5 Load balancer, Cisco and HP in Switching and routing, fortigate firewall
Combination Looking :Project - F5 Load balancer, Routing and switching primarily in HP, Aruba, Firewall in juniper SRX.
Combination Looking :– F5 Load balancer, Cisco and Switching and routing and firewall (ASA).
At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.